Jhames Andrew Melicor
B2C Technical Supervisor at Perfetto Trading Company L.L.C.- Nespresso Exclusive Distributor- Claim this Profile
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English Professional working proficiency
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Tagalog Native or bilingual proficiency
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Cebuano Professional working proficiency
Topline Score
Bio
Credentials
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Ethical Hacking: Hacker Methodology
UdemySep, 2023- Nov, 2024 -
Quality Management System
ISO - International Organization for StandardizationSep, 2021- Nov, 2024 -
Occupational Health and Safety
NEBOSHJun, 2021- Nov, 2024 -
Heath and Safety
IOSHMar, 2021- Nov, 2024 -
Solar PV Installation and Maintenance
Knowledge & Human Development AuthorityNov, 2020- Nov, 2024 -
Leibinger Jet 2 and Jet 3 Certified
Paul Leibinger IncDec, 2014- Nov, 2024 -
Civil Service Professional
Civil Service CommissionApr, 2010- Nov, 2024 -
UAE Drivers License
Ministry of Interior - UAEJul, 2014- Nov, 2024 -
Trade Test
Phil-AsiaAug, 2013- Nov, 2024
Experience
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Perfetto - Nespresso's Exclusive Distributor
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United Arab Emirates
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Food and Beverage Services
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1 - 100 Employee
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B2C Technical Supervisor
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Apr 2023 - Present
* Performance Evaluation of B2C Technicians and reports it to Aftersales Manager.* Answers raised email complaints of B2C Machines.* Monitors the spare parts in coordination with the After sales Spare Parts Coordinator.* Ensures the Quality of the machines repaired and the invoices has been done correctly.* FOC requests for internal use of the Technicians.* Implements the policy for loan machines.* Deactivates the coffee machines that are subject for Destruction / Recycling.* Creates the monthly schedule for the B2C Technicians.* Monitors the unscheduled work orders and ensure that it has been closed after it has been assigned and delivered.• Receiving TOR from Boutiques and Shipping the items and also registering in ADHOC and endorsing it to the warehouse dispatching team.• Spare Parts Checking availability and prices in ERP.• Returning of Void Invoices and creating a new Invoice.• Creating FOC items for approval from the management to be used by the Technical Team.• Creating presentations for new machines to be launched and train the Trade staffs and CRC.• Transfer of Spare Parts from Warehouse to Technician cars using the ERP.• Creating and approving gate passes to be submitted to the security for items to be sent out from the warehouse.• Assisting the CRC on supervisory calls.• In coordination with the after sales manager, on implementing the QHSE policies and maintaining a safe work place.• Training the technicians to receive the machines from the 3rd party logistics and verify the completeness of the machines prior to repairs.• Deactivation of machines to be sent out for e-waste from trade in and infested (non-repairable) machines.• Loan Machines allocation to customers based on category.• Tracing the machines through ERP and CRM and check the history of work orders.• Demo machines request by sales monitoring.• Closing out work orders.• B2C Technicians manpower scheduling. Show less
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B2B Field Service Technician
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Nov 2017 - Apr 2023
- installation and uninstallation of professional coffee machines.- repairs and preventive maintenance of Nespresso coffee machines from Classic to Professional.- performs site inspection as pre-requisite prior to installation.- creates work-orders and invoicing of spare parts consumed through Microsoft Dynamics 365 CRM.- delivery of machines and coffee products as needed and on urgent basis.- performs monthly visits and preventive maintenance- creates work orders on CRM (microsoft dynamics 365)- invoicing of spare parts consumed/used. Show less
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Innovative Business Technologies
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Sharjah, UAE
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Service Engineer
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Dec 2013 - Jul 2016
- installation of NEDAP Security Antennas and Alarm Systems - installation of customer counting systems (Irisys) - repairs and maintenance on Matthews Marking and Coding systems - installation of Mobile, tablet, GPS and laptop security systems (SAAA) - installation of NEDAP Security Antennas and Alarm Systems - installation of customer counting systems (Irisys) - repairs and maintenance on Matthews Marking and Coding systems - installation of Mobile, tablet, GPS and laptop security systems (SAAA)
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NICERA Philippines Inc.
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Region III - Central Luzon, Philippines
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Production Group Leader
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Mar 2011 - Jun 2012
- Oversees the performance of whole Production Line. - Monitors and Ensures that raw materials are converted to Finished Goods. - Troubleshoots and Conducts Daily Maintenance to machines when needed. - Conducts Corrective and Preventive Actions on substandard processes. - Makes shifting schedules & monthly production reports on a monthly basis. - Closing of Job Orders. - Reports any abnormalities encountered within the production Area. - Makes necessary decisions on manpower allocations. - Ensures that the standard processes are consistenly been applied. - Endorses the overall performance of Production line to next Shifting Schedule. - Makes necessary Adjustments on changes in plans. Warehouse in Charge on Nightshift • In charge of warehouse staffs during Nightshift which includes receiving and approval of deliveries. - Monitors the expiration dates of the chemicals stored and ensure that the warehouse personnels conduct the FIFO system. - Checks the proper placement of raw materials according to their coding numbers and monitors the proper stacking. Show less
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UBX Subic Bay Corporation
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Region III - Central Luzon, Philippines
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Service Engineer
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Jan 2009 - Mar 2011
- Checks and Troubleshoots Photocopier and Networking concerns from day to day basis. - Assists Sales Personnel in Demonstrating the product to potential customers. - Delivers consumables and conduct meter readings to Rental Accounts. - Updates the status of Machine in Field and makes necessary reports. - Conducts and refurbishes used machine if needed. - Collects and conducts billing to Rental Accounts. - Assists the Stock Custodian on purchase of spare parts and Consumables. - Checks and Troubleshoots Photocopier and Networking concerns from day to day basis. - Assists Sales Personnel in Demonstrating the product to potential customers. - Delivers consumables and conduct meter readings to Rental Accounts. - Updates the status of Machine in Field and makes necessary reports. - Conducts and refurbishes used machine if needed. - Collects and conducts billing to Rental Accounts. - Assists the Stock Custodian on purchase of spare parts and Consumables.
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ePLDT Ventus
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Technical Support Representative
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Apr 2008 - Oct 2008
- Assists customers on internet troubleshooting - Checks billing concerns including inquiries - Connect and disconnect concerns to Network Operations Center if possible. - Assists customers on internet troubleshooting - Checks billing concerns including inquiries - Connect and disconnect concerns to Network Operations Center if possible.
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Jollibee Group of Companies
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Restaurants
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700 & Above Employee
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Service Crew
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Feb 2003 - Jun 2003
- Maintains good quality and provides better service. - Ensures that all output has been made on time and with zero pending. - Assists the Manager on Reports and Creation of Time Schedule. - Checking of Personnel Attendance. - Maintains good quality and provides better service. - Ensures that all output has been made on time and with zero pending. - Assists the Manager on Reports and Creation of Time Schedule. - Checking of Personnel Attendance.
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Education
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2003 - 2007
University of Perpetual Help System DALTA
Bachelor's degree, Electrical, Electronic and Communications Engineering Technology/Technician -
2000 - 2002
Mapúa University
Bachelor of Engineering - BE, Environmental/Environmental Health Engineering
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