Jaime Flores Aristizábal

Head of Product & Customer Experience at Wareclouds
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Contact Information
us****@****om
(386) 825-5501
Location
Chile, CL
Languages
  • Español -
  • Ingles -

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Bio

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Credentials

  • Provide a great customer support experience
    Intercom
    Feb, 2023
    - Nov, 2024
  • Qualified supporter of a harassment-free, green workplace culture!
    Uber
    Aug, 2018
    - Nov, 2024

Experience

  • Wareclouds
    • Chile
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Head of Product & Customer Experience
      • Dec 2022 - Present

  • Snoonu
    • Qatar
    • Technology, Information and Internet
    • 300 - 400 Employee
    • Director of Product
      • Feb 2022 - Dec 2022

  • Rappi
    • Technology, Information and Media
    • 700 & Above Employee
    • Head of Product
      • Aug 2021 - Feb 2022

      - Led the product squads responsible for couriers' access to the network and internal operations monitoring tools

    • Global Product Manager
      • Aug 2020 - Jul 2021

    • Operations Manager
      • Aug 2019 - Jul 2020

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Operations Coordinator
      • Aug 2018 - Jul 2019

      - SQL use for data analysis, problem identification and solution implementation. - Planning and execution of initiatives to increase rider/driver conversion and engagement using the Uber app. - Implementation of projects (communications, marketing campaigns, stunts, events) in the country oriented to riders/drivers - A/B tester - SQL use for data analysis, problem identification and solution implementation. - Planning and execution of initiatives to increase rider/driver conversion and engagement using the Uber app. - Implementation of projects (communications, marketing campaigns, stunts, events) in the country oriented to riders/drivers - A/B tester

  • Tarjeta Libre
    • Market Research
    • Co-Founder
      • Jan 2018 - Dec 2018

      Along with 3 former University colleagues, we created this venture that consisted in the provision of convenience cards to be able to make free use of the benefits without having to take one of its own. Along with 3 former University colleagues, we created this venture that consisted in the provision of convenience cards to be able to make free use of the benefits without having to take one of its own.

  • Corporación de Bienes de Capital
    • Chile
    • Market Research
    • 1 - 100 Employee
    • Project Development Coordinator
      • Jan 2017 - Jan 2018

      Development and adaptation of an econometric model for its subsequent implementation in an international market Development and adaptation of an econometric model for its subsequent implementation in an international market

  • Senado de la República de Chile
    • Chile
    • Political Organizations
    • 100 - 200 Employee
    • Strategy Internship
      • Jan 2017 - Feb 2017

      Manuel José Ossandón's Office. Exhaustive analysis of the contingency in Chile was carried out in order to fully understand the society, all this prior to the presidential elections. Manuel José Ossandón's Office. Exhaustive analysis of the contingency in Chile was carried out in order to fully understand the society, all this prior to the presidential elections.

Education

  • Harvard Business School
    Leadership & Strategy, Executive Education
  • Universidad de Chile
    Ingeniería Civil Industrial

Community

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