Reception Manager

• Oct 2019 - Present

Overseeing the front office operations and maintaining them at highest standards which emphasis on training and teamwork while showing leadership qualities,interpersonal and people management skills. Respond to guest feedback and develop and implement new strategies to improve the guest experience with current trends and evaluate levels of guest satisfaction with continuous improvement. Set team objectives, policies, procedures and create/update SOP’ s. Maximize occupancy with upselling techniques and promoting hotel services with their pricing of products and facilities, while coordinating with Housekeeping, engineering to ensure that all rooms are up to standards. Increase employee productivity by conducting performance reviews, doing appraisals, and providing staff training that are in compliance with the hotel policies and procedures. and managing employee schedules and potential conflicts. Bringing in innovative ideas and experiences that enhances guest stay. Comply with the fire regulation, hotel security and all Health and safety legislation. Also providing a clear line of communication within different departments. Extensive knowledge of software like opera, Ms Office 365 ( word, excel, outlook) Reviewpro, various OTA etc. Show less

Night Manager

• Mar 2019 - Oct 2019

Manage and monitor the activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Maintains up-to-date status on in-house groups, functions, arrivals and departures. Reviews VIP arrivals and makes certain that guest’s needs for special requests are met. Handle reservation’s department during the night with the attention to details and ability to multitask. Show less

Night Manager

• Jun 2016 - Mar 2019

Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service is kept. Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns. Responsible for overall H&S at night including the fire walks and first aid. Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards. Lead and develop the Night team, making sure that they become prepared for the next step in their career. Show less

Recruitment Consultant

• Feb 2016 - May 2016

Recruitment Consultant

• Aug 2015 - Dec 2015

Recruitment Consultant

• Jan 2015 - Jun 2015

Duty Manager

• Oct 2013 - Oct 2014

Assistant Front Office Manager

• Dec 2012 - Sep 2013

Intern

• May 2012 - Nov 2012

Restaurant Supervisor

• Nov 2006 - Oct 2008

Intern

• Oct 2004 - Mar 2005