Customer Enthusiasm Officer

• Sep 2013 - Present

Jezzup is all about looking through the eyes of the customer. This needs more than just a plan. It needs the right vision, organizational change and a deep understanding of the “What’s in it for me?”. At Jezzup, we coach you in how the realize this by challenging the status quo, by asking the right questions and being your coach in the realization of your biggest "customer aspirations". Jezzup is all about looking through the eyes of the customer. This needs more than just a plan. It needs the right vision, organizational change and a deep understanding of the “What’s in it for me?”. At Jezzup, we coach you in how the realize this by challenging the status quo, by asking the right questions and being your coach in the realization of your biggest "customer aspirations".

CRM and Change Coach

• Jul 2021 - Present

Change lead for a global CRM Project. Going from requirements gathering, to new sales process definition, guiding the choice of a new CRM solution, defining rollouts, communication, change and training. Change lead for a global CRM Project. Going from requirements gathering, to new sales process definition, guiding the choice of a new CRM solution, defining rollouts, communication, change and training.

CRM Trusted Advisor and Change Coach

• Apr 2020 - Present

CRM Coach

• Mar 2021 - Mar 2023

Adjunct Professor Customer Management

• Jun 2015 - Dec 2021

CRM Trusted Advisor

• Mar 2018 - Mar 2021

Being Trusted Advisor on a Customer Centricity Program, from establishing the vision to translating business requirements into a CRM solution and overlooking the implementation. Being Trusted Advisor on a Customer Centricity Program, from establishing the vision to translating business requirements into a CRM solution and overlooking the implementation.

Project Lead Command Centers

• Oct 2019 - Apr 2020

Adobe Alliance Manager

• Nov 2018 - Apr 2020

Responsible for leading Veripark’s joint offering with Adobe solutions. Bringing both solutions together enables financial institutions to deliver highly personalized digital experiences, to delight your customers at every touchpoint. Responsible for leading Veripark’s joint offering with Adobe solutions. Bringing both solutions together enables financial institutions to deliver highly personalized digital experiences, to delight your customers at every touchpoint.

CRM Coach

• Jan 2017 - Aug 2018

Coaching the way Dynamics CRM is implemented by challenging the business on their requirements and IT on their translation into a real solution Coaching the way Dynamics CRM is implemented by challenging the business on their requirements and IT on their translation into a real solution

Program Manager Integrated Marketing

• May 2016 - Dec 2017

Creating an Integrated Marketing vision, align with business lines, guide the search for a new marketing platform, lead the implementation in a transversal program Creating an Integrated Marketing vision, align with business lines, guide the search for a new marketing platform, lead the implementation in a transversal program

Guest Lecturer on CRM

• Oct 2013 - Jun 2017

What is CRM ? How to sell a CRM solution ? How to create a real business case for CRM ? What is CRM ? How to sell a CRM solution ? How to create a real business case for CRM ?

CRM Expert

• Sep 2013 - May 2015

* Project Based Expertise on CRM & Customer Centricity * Linking funnel management (From LeaD to DeaL) to sales & marketing alignment and the right level of Customer Intimacy * Support customers in their CRM strategy and vision * Project Based Expertise on CRM & Customer Centricity * Linking funnel management (From LeaD to DeaL) to sales & marketing alignment and the right level of Customer Intimacy * Support customers in their CRM strategy and vision

Business Group Lead Dynamics CRM

• Jan 2012 - Jul 2013

Taking care of building the Dynamics marketing strategy and vision and ensures end-to-end orchestration between all different departments. Very passionate about CRM and especially about how customers can benefit from CRM as part of their business strategy, in order to become a real customer-centric organization.

Solution Sales Dynamics CRM

• Nov 2008 - Jan 2012

Presales Consultant Microsoft Dynamics CRM

• Nov 2003 - 2009

(Pre)sales consultant towards the Microsoft Partner Channel, specifically for Microsoft Dynamics CRM

Project Manager

• 2001 - 2003

Customer Service Manager

• 1998 - 2001

Project Manager

• 1995 - 1998