Experience

ARDENT Protection LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Client Success Coordinator

  • Feb 2022 - Present

  Serve as the main point of contact between clients and employees Set up new clients and make sure they are ready to use our services Establish a relationship with our clients by learning their needs and developing plans to meet them Work with account managers or leadership to resolve client issues Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint Regularly checking in on clients to ensure they're satisfied with the company Keeping customers updated on the latest services in order to increase sales Providing prospect/leads with information about our company and offerings Provide support to the executive team Join public clubs and associations to identify & educate new potential clients Show less



Agents Republic Inc.

• Canada
• Outsourcing/Offshoring
• 1 - 100 Employee

• Medical Assistant/ Admin VA

  • 2019 - Jan 2022

  Accepts calls from potentially mentally disabled individuals Provide initial basic counseling and endorse to licensed psychiatric licensed practitioners. Schedule appointments and rehabilitation arrangements. Obtain information and ensure safety callers. Maintains and updates records. Clerical tasks and reporting. Accepts calls from potentially mentally disabled individuals Provide initial basic counseling and endorse to licensed psychiatric licensed practitioners. Schedule appointments and rehabilitation arrangements. Obtain information and ensure safety callers. Maintains and updates records. Clerical tasks and reporting.



Eventhub

• NSW, Australia

• EDM Team Manager/ QA

  • Oct 2017 - Aug 2019

  Job Responsibilities Senior Admin: Responsible for training and onboarding new hires Monitor Staffing and make sure that offshore employees adhere to company policies Provides weekly team reports and coaching junior employees Creation and Documentation of company processes Creates Surveys and monitors them Client Support/Team Manager: Receives client requests and delegate it to the department in charge Communicates client instructions to the designer team for project execution Subject matter expert for EDM layout and designs Schedule and organize team tasks to make sure project deadlines are met Data/ Quality Analyst: Does initial testing of product and relay feedback to the team for revisions/changes Approve team projects and coach designers team as necessary Show less



Positive Health & Wellness

• United States
• Medical Practices
• 1 - 100 Employee

• Email Outreach Specialist and Editor

  • Mar 2018 - May 2019

  Editor: Prepare, rewrite and edit copy to improve readability, or supervise others who do this work. Read copy or proof to detect and correct errors in spelling, and punctuation Allocate print space for story text, photos, and illustrations according to space parameters and copy significance, using knowledge of layout principles. Scheduling article publishing Confer with management and editorial staff members regarding placement and emphasis of developing news stories. Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements. General VA/Email Outreach/ Online Research: Send out newsletters/outreach emails to prospects Answer client inquiries Data entry and monitoring weekly reports Lead generation (Research) and Building database Show less



Positive Health and Wellness

• Melbourne, Australia

• Senior Content Editor

  • 2017 - Feb 2019



Lewt Inc.

• United States

• Senior Customer Service Representative/Supervisor

  • Jun 2014 - Mar 2018

  Job Responsibilities  Listen and respond to customers’ needs and concerns  Provide information about products and services  Take orders, determine charges, and oversee billing or payments  Review or make changes to customer account  Handle returns or complaints  Record details of customer contacts and actions taken  Research answers or solutions as needed  Make calls for account verification Job Responsibilities  Listen and respond to customers’ needs and concerns  Provide information about products and services  Take orders, determine charges, and oversee billing or payments  Review or make changes to customer account  Handle returns or complaints  Record details of customer contacts and actions taken  Research answers or solutions as needed  Make calls for account verification



Zeqr

• Technology, Information and Internet

• Customer Service Analyst/Representative (Freelancer)

  • Jan 2017 - Feb 2017

  Core skills: -Excellent customer service skills and positive attitude -Proficient in Microsoft Office Suite -Knowledge of customer service practices -Experience in mediation and conflict resolution techniques -Solves a high percentage of issues and requests on initial contact -Troubleshoots issues and notifications of system problems. Ensures appropriate and accurate escalation of issues that require resolution by other groups -Ensures Knowledge Base is updated with current information. -Data analysis experience Advanced skills: -Solid knowledge of computer equipment and software including MS Office applications. -Comfortable in handling multiple tasks simultaneously, prioritize tasks and projects based on business need. -Experience working in customer service or sales/ Marketing or advertisement experience Show less



LiveGreeter

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• Senior Customer Service Representative/ Mentor

  • Mar 2013 - Sep 2015

  Job Responsibilities  Greet every visitor that comes to the website.  Provide live chat customer services during the visitor's stay on your website.  Attempts to increase leads and sales.  Responsible for meeting with the assigned operator for the agreed-upon time frame and act as a resource and guide.  Work closely with staff through phone contact, personal conferences and group meetings  Responsible in making operator chat logs and schedule operators for enhancement trainings. Show less



Startek

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Mobility Adviser

  • Nov 2011 - Nov 2012

  Job Responsibilities  Perform initial diagnosis and take actions to correct problem or initiate repair ticket.  Enlist network management personnel, terminal personnel, and other support groups as necessary to facilitate trouble resolution.  Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures.  Provide information to customer regarding the status and resolution of their reported problem.  Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities.  Provide accurate troubleshooting guidelines related to repair activities.  Provide alternate solutions to resolve issues outside normal guidelines and procedures Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2009 - Oct 2010

  -Identifies, researches, and resolves technical problems. - Responds to telephone calls, email and personnel requests for technical support. -Tracks and monitors the problem to insure a timely resolution. - Documentation of actions, changes made on client’s accounts -Identifies, researches, and resolves technical problems. - Responds to telephone calls, email and personnel requests for technical support. -Tracks and monitors the problem to insure a timely resolution. - Documentation of actions, changes made on client’s accounts



Sitel Philippines

• CAR - Cordillera Administrative Region, Philippines

• Customer Service Representative

  • Feb 2009 - Sep 2009

  - Provide superior customer service. - Responsible for handling queries regarding bank products and opening, closing and maintaining checking,savings, time deposit and individual retirement accounts - Receiving and processing new client accounts, customer retention, implementing requested changes to existingaccounts and performing other account maintenance and clerical duties as requested - Provide superior customer service. - Responsible for handling queries regarding bank products and opening, closing and maintaining checking,savings, time deposit and individual retirement accounts - Receiving and processing new client accounts, customer retention, implementing requested changes to existingaccounts and performing other account maintenance and clerical duties as requested