IT Specialist

• Aug 2022 - Present

As a Systems Administrator in our company, I am responsible for a wide range of critical functions that include designing, implementing, and maintaining physical and virtual servers, along with managing hardware and software solutions. In addition, I am in charge of Office 365 administration and Active Directory, and am the manager of SQL databases. I am also responsible for ensuring compliance with objectives and managing key performance indicators. As a Data Analyst, I create interactive reports and provide technical support for the DMS ERP. I also play a crucial role in developing the backend of various company applications. In this regard, I collaborate with software developers to create and maintain customized and efficient solutions for the specific needs of the company. Regarding communication infrastructure, I am also responsible for managing the telephone system and company communications. Additionally, as a computer security analyst, I implement and apply computer security measures and data protection, and develop contingency plans and risk analysis to ensure the integrity and confidentiality of critical business information. In summary, my work is essential for the optimal functioning of the company's IT infrastructure. Show less

• Mar 2021 - Aug 2022

• Nov 2017 - Aug 2022

I organize the company's projects in a chronological way optimizing the delivery processes, I also manage the company's internal network and verify the operation of the company's computer equipment. Additionally, I support in the technological elements that allow to improve the management and quality system of the company.

Network and Systems Technician

• Mar 2018 - Oct 2021

In charge of all computer and technological systems used in the company, I am also in charge of the proper functioning of the company's equipment and servers, I manage the telecommunications network, web servers - local and web page. In charge of all computer and technological systems used in the company, I am also in charge of the proper functioning of the company's equipment and servers, I manage the telecommunications network, web servers - local and web page.

Customer Service Support Technician

• Feb 2013 - May 2015

During my stay in this company I worked as back-office support in the Lenovo technology campaign for Latin America, providing the corresponding technical support service in systems and customer service. During my stay in this company I worked as back-office support in the Lenovo technology campaign for Latin America, providing the corresponding technical support service in systems and customer service.