JEXAN SO

Travel Consultant - Retail & Corporate at Al Rais Travel & Shipping Agencies LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • English Professional working proficiency
  • Tagalog Native or bilingual proficiency

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Credentials

  • The Service Excellence Award
    SOUTH TRAVELS (Group of Companies)
    Jul, 2021
    - Nov, 2024
  • Galileo Basic Course
    Galileo Travelport
    Sep, 2017
    - Nov, 2024
  • Galileo Ticketing Course
    Galileo Travelport
    Jul, 2013
    - Nov, 2024
  • Sabre Basic Training Course
    EmQuest - A Division of Emirates
    Nov, 2012
    - Nov, 2024

Experience

  • Al Rais Travel & Shipping Agencies LLC
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Travel Consultant - Retail & Corporate
      • Dec 2021 - Present

      Plan and arrange flight itineraries. Attend walk in and corporate clients. Handling incoming calls. Visa typing. Coordinating with the Accounts Department regarding payments. Advising clients about suitable travel options in accordance with their needs, wants and capabilities. Make hotel reservations. Update passengers contact details in the database. Plan and arrange flight itineraries. Attend walk in and corporate clients. Handling incoming calls. Visa typing. Coordinating with the Accounts Department regarding payments. Advising clients about suitable travel options in accordance with their needs, wants and capabilities. Make hotel reservations. Update passengers contact details in the database.

  • SOUTH TRAVELS DMCC
    • Dubai, United Arab Emirates
    • Corporate Travel Consultant / Customer Service Executive
      • Sep 2015 - Nov 2021

      Plan and arrange corporate and leisure travel. Attend walk in and personal clients. Attending product update organized by the airline. Handling incoming calls and emails. Assemble and issue required documentation such as tickets, travel insurance policies and itineraries. Informing clients of essential travel information such as travel times, flight duration and flight connection. Coordinating with the airlines with regards to flight information, ticket fare rules and other relevant information. Assisting clients regarding UAE Tourist Visa / Typing UAE Tourist Visa. Calculate all fares for exchange itinerary and make any additional collection (manual re-booking). Issue and re-issue tickets and process all credit cards transactions & refunds. Handling quotations for Marhaba, hotel bookings and Airport lounges. Show less

  • Ocean Air Travel
    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • Travel Consultant / Ticketing Officer
      • Jan 2014 - Sep 2015

      Assist walk in clients.Creating itineraries, handling bookings and travel documentation.Advise passenger about airline rules & regulations,baggage rules & others.Assist clients with regards to UAE tourist visa.Handling tickets and hotel inquiries.Responded to all phone enquiries promptly, courteously and in friendly manner.

    • Travel Consultant / Ticketing Officer
      • Jan 2014 - Sep 2015

      Assist walk in clients.Creating itineraries, handling bookings and travel documentation.Advise passenger about airline rules & regulations,baggage rules & others.Assist clients with regards to UAE tourist visa.Handling tickets and hotel inquiries.Responded to all phone enquiries promptly, courteously and in friendly manner.

  • Silk Road Travel & Tourism
    • Dubai, United Arab Emirates
    • Travel Consultant
      • Oct 2012 - Dec 2013

      Giving detailed/accurate flight information Plan, describe, arrange, and sell promotional travel incentives offered by various travel carriers. Communicating courteously with customers by telephone, email, letter and face to face. Coordinating with the managers/superiors regarding detailed flight inquiry or booking. Providing good/best solutions to the passenger in terms of changing or re-booking flights Print carrier tickets using computer printer system or system link to travel carrier. Advise passenger about airlines rules & regulations, baggage rules & others. Maintains customer records by updating account information. Recommend potential services to management by collecting customer information and analyzing customer needs. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses/seminars. Provide quality customer service on every call. Show less

Education

  • Philippine State College of Aeronautics
    Bachelor of Science in Computer Studies - BS, Specializing in Airline Operation and Procedures.
    2004 - 2008

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