Experience

Builders Academy Australia

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Course Advisor

  • Oct 2022 - Present

  - Provide study option details to prospective students via various inbound sources (social media, email, website, phone) as a Course Advisor - Deliver accurate enrolment advice to national prospective students while meeting daily/weekly targets and KPIs - Conduct eligibility assessments for funded training opportunities and assist with enrolment documentation - Efficiently use Salesforce and Vetenrol systems and accurately manage student database - Create individualized consultations for students and provide genuine advice to help with informed decisions about studies/career



Probe CX

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Solutions Specialist

  • Jan 2020 - Oct 2022

  - Customer management through inbound and outbound calls in My Aged Care- Provided excellent customer service and consistently exceed KPI's - Managing issue resolution to ensure customer satisfaction and continuous improvement

• Quality Associate

  • May 2021 - Dec 2021

  - Monitor and assess call evaluations to improve call centre performance.- Provide recommendations on the system where weaknesses, gaps and areas for further improvement have been identified.- Participation in internal calibration sessions to identify trends and solutions.- Maintaining knowledge of industry compliance changes and processes.



KFC

• United States
• Restaurants
• 700 & Above Employee

• Fast Food Team Member

  • Jan 2012 - Dec 2014

  - Providing excellent customer service - Food handling - Cash handling - Providing excellent customer service - Food handling - Cash handling