Experience

CrowdToLive®

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Success Officer

  • Feb 2022 - Present



T Brown Group

• United Kingdom
• Construction
• 1 - 100 Employee

• Customer Service Coordinator

  • Dec 2020 - Feb 2022

   To ensure the highest level of customer service is always maintained for excellent service delivery.  To respond to emergencies, in a professional and diligent manner.  Offer support and solutions to customers in accordance with the company's customer service policies.  To ensure the highest level of customer service is always maintained for excellent service delivery.  To respond to emergencies, in a professional and diligent manner.  Offer support and solutions to customers in accordance with the company's customer service policies.



Capricorn Financial Consultancy

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage administrator

  • Jan 2020 - Mar 2020

   Providing a full administrative service to the Senior Mortgage Advisor, including processing of mortgage and insurance applications to various financial institutions.  Responsible for updating and maintaining multiple information systems and databases using packages such as OWS (Open Work Solution) and Smartr365.  Providing a full administrative service to the Senior Mortgage Advisor, including processing of mortgage and insurance applications to various financial institutions.  Responsible for updating and maintaining multiple information systems and databases using packages such as OWS (Open Work Solution) and Smartr365.



EZY GADGETS LTD

• 1 - 100 Employee

• EZY GADGETS - Service Administrator

  • Nov 2018 - Jan 2020

   Coordinating office activities to secure efficiency and compliance to company policies.  Responsible for creating and updating databases and records with personnel, financial and other data sources.  Managing stocks supplies and place orders when necessary.  Attending phone calls and correspondence (e-mail, letters, packages etc.).  Coordinating office activities to secure efficiency and compliance to company policies.  Responsible for creating and updating databases and records with personnel, financial and other data sources.  Managing stocks supplies and place orders when necessary.  Attending phone calls and correspondence (e-mail, letters, packages etc.).



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Service / Front Desk Administrator

  • Aug 2018 - Nov 2018

   Welcome passengers as they enter the lounge and introduce them to all aspects of the lounge products, advising them of all available services and offering assistance where required to maintain customer loyalty.  Report on time to the airport authorities as stipulated in a presentable manner and follow security guidelines.  Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.  Engaged temporality for Viking Cruises at Meet and Greet Service Department.



Sharjah Airport

• United Arab Emirates
• Airlines and Aviation
• 300 - 400 Employee

• Customer Service Representative

  • Jan 2014 - Aug 2018

   Assisted in answering telephone calls and enhancing client relationships through processing timely service requests.  Identifying and assess customers’ needs to achieve maximum satisfaction  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Expertise in software systems of various airlines:  Excellent comprehension of official documents, ability to handle daily correspondence successfully.  Commitment towards utmost passenger satisfaction.