Experience

Incite-Insight.co.uk

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Environmental Sustainability Data Scorer

  • Aug 2021 - Present

  • Reviewed answers completed by corporate and/or city against the CDP annual evaluation on Deforestation/Water/CO2 management.• Performed quality assurance checks against defined CDP scoring criteria.• Interpreted answers against a standard methodology standard methodology. • Reviewed answers completed by corporate and/or city against the CDP annual evaluation on Deforestation/Water/CO2 management.• Performed quality assurance checks against defined CDP scoring criteria.• Interpreted answers against a standard methodology standard methodology.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Agent

  • Dec 2017 - May 2018

  • Corresponded with international customers fulfilling novelty item orders and cancelling subscriptions via phone and social media.• Assisted with additional training of personnel once newer campaigns were brought on stream.• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Promoted available products and services to customers during service, account management and order calls. • Corresponded with international customers fulfilling novelty item orders and cancelling subscriptions via phone and social media.• Assisted with additional training of personnel once newer campaigns were brought on stream.• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Promoted available products and services to customers during service, account management and order calls.



C&I Seeteram Shopping Center

• Customer Service Agent

  • Jul 2016 - Sep 2016

  • Educated customers on account services and resolved inquiries.• Provided primary customer support to customers about uniform sizes and primary and secondary school book lists.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.