Experience

NEC Corporation (Thailand) Ltd.

• Thailand
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Programmer

  • Mar 2017 - Present

  Programing : Fullstack Programming - Get requirement and design software. - Development implementation and support of all requirement. - Debugger and troubleshooting. - Post Sale and support customer. CTI-Part : Responsible for troubleshooting - Responsible for troubleshooting, installing, implementing ,administering and maintaining Contact Center systems - Responsible for providing CTI solutions to All NEC CTI customer. - Design, Development implementation and support of intelligent routing of voice and data interactions. - Complete integration to call center and IT application including CRM,Workforce, call, recording, communication systems and reporting. - Responsible for troubleshooting, installing, implementing ,administering and maintaining Contact Center systems Show less



True Corporation

• Thailand
• Telecommunications
• 700 & Above Employee

• System Analyst

  • Jan 2014 - Mar 2017

  • Admin AYAYA system, Intervoice and monitor Server • Interactive voice response (IVR),productions systems • Meeting And planning for get Requirement Other User • Design Call Flow for support as Interactive voice response (IVR) • Design load balance Set a unique working configuration across all the operating servers to ensure network uniformity • Design Report for support COPC • Implemented Interactive voice response (IVR) technology • Create Call flow by AYAYA system, • Create Call flow by Intervoice system, • AVAYA Maintenance and support of servers • Intervoice Maintenance and support of servers • Telephony interfaces capacity planning • Utilization Port capacity in IVR systems • Responsible for Communication • Responsible for Design and Analyst Interactive voice response (IVR) • Responsible for Analyst and tuning database • Responsible for problem solver in Call Center system. • Responsible for problem solver API and web service • Responsible for Administrator Tomcat Server • Responsible for Follow-up of bugs and incidents problem solver fix deflect Application • Responsible for coordinator vender, user , or owner project • Responsible for Programming, Analysis and system design of Interactive voice response (IVR) • Responsible for Research and Development new software or Technology and Implementation of new features in Call center Eg. FreedomQ, Personal Assistant, CRM, Upgrade Software AVAYA, etc. • Responsible for Project Manager to migration systems in Telecommunications backend environment field Show less



KN System Integrator Co., Ltd

• Khon Kaen, Thailand

• IT Support

  • May 2013 - Jul 2013

  Was a system administrator as a part-time job while studying in a University as an IT Support at KN System Integrator Co., Ltd • Responsible for support PABX systems. • Implemented and support VOIP and IP phone systems. • System admininistrator. Was a system administrator as a part-time job while studying in a University as an IT Support at KN System Integrator Co., Ltd • Responsible for support PABX systems. • Implemented and support VOIP and IP phone systems. • System admininistrator.



Mega Genius Co., Ltd

• Khon Kaen, Thailand

• Was a trainee at Mega Genius Co., Ltd

  • Mar 2013 - Apr 2013

  Was a trainee at Mega Genius Co., Ltd in 2013 - Develop Application for support Nokia Was a trainee at Mega Genius Co., Ltd in 2013 - Develop Application for support Nokia