Experience

Cafe LaTTea

• United States
• Restaurants
• 1 - 100 Employee

• Lead Barista / Social Media Manager

  • Aug 2014 - Present

  •Responsibility of a team of 3 per shift to make various drinks in a fast paced environment. •Trained 10+ employees on drink-making, using the espresso machine, stock management, and cash register operation, all while overseeing a smooth operation of store front as shift lead •Effectively managed customer satisfaction issues related to food and drink orders, and maintained a positive, lighthearted work environment. •Adapted in high pressure situations to calmly meet the most immediate concerns. •Production and management of all social media, curating content and driving engagement Show less


Parrotok Media
• United States
• Marketing Services
• 1 - 100 Employee
• Influencer Manager

  • Mar 2022 - Present


Silicon Valley Comic Con

• Sponsor Ambassador

  • Apr 2017 - Aug 2021

  •Checked in with all exhibitors, dealers, and sponsors to ensure any questions or concerns were met. •Recorded and relayed any concerns to upper management in a timely fashion to maintain satisfaction among exhibitors and guests. •Built positive relationships with exhibitors, dealers, and sponsors on behalf of SVCC. •Acted as an approachable help guide for anyone to flag down, providing genuine support to the fullest of my contractual ability. •Finalized full suggestions report based on recorded problems/suggestions/notes at the end of each year to help the convention improve for next year. Show less



SJSU Communication Studies Social Media Team

• Video Production Manager

  • Aug 2020 - May 2021

  •Lead a team of 4 to produce various video content for the COMM Department’s social media platforms including Youtube, Twitter, Instagram, & Tiktok. •Attended weekly team manager’s meetings to discuss campaigns and report on performance •Received assignments and production schedule from Campaign Distribution team; relayed to my team via weekly Zoom calls; sent final approved product to Content Distribution Team. •Managed team discord; organized & updated weekly campaign information for easy reference. •Adapted to difficulties such as missing work from team members, quickly addressing issues and finding alternative means to ensure videos are released on time. •Oversaw quality control over content being created, stepping in to assist when needed. •Coordinated interviews with presidents of Spartan Game Dev Club & Spartan Gaming Club. Show less