Senior Manager - Process excellence

• Jul 2023 - Present

Process Manager

• Sep 2022 - Aug 2023

Operations Manager

• Jan 2020 - Sep 2022

Regional Manager - Academics

• Jul 2019 - Jan 2020

Operations Manager

• Jul 2018 - Jan 2020

Academic Consultant

• Sep 2016 - Jul 2019

Team Lead

• Apr 2014 - Nov 2014

 Handling the complete Telesales department of Aliff Overseas Consultant.  Handling a team of 18 team members.  Daily reporting on basis of Quality and Quantity of Calls  Counseling students for overseas education through face to face interaction or Skype  Maintaining MIS regarding the business generated through telesales department.  Customer satisfaction: • Follow up calls • Feedback calls • Sending Emails related to queries and necessary details that has to be provided/ • Closing the business deals. Show less

Academic Relationship Manager

• Aug 2011 - Dec 2013

Handling all schools associated with Brain Café in Mumbai, Hingoli and Kolhapur. Customer Satisfaction : Issue Resolution Content: Ensuring that teaching matter and methods are aligned to particular state standard to which school belongs and modifying them from time to time depending upon needs of individual student is done here. Training: Making sure that teachers of the schools associated are well trained on particular state curriculum, measuring effectiveness of teaching and providing feedback to teachers. Student involvement: This includes maintaining student interest and involvement in program. For same purpose various kinds of measures are taken and student issues are addressed individually. Enrollment of students for Science competition Academic support in creation of Product as an acting Subject Matter Expert (SME) for the creation of content. Demonstration of Product for Sales Conducting Survey to identify target audience Collection of RPS Generating new leads through existing Customers Show less

Online Tutor

• Jul 2010 - Jun 2011

Helping weak students in dealing with math. Providing moral support. Analyzing student’s performance and forming individual plan based on available data. Identifying misconceptions and finding solutions for removing them. Develop new methods for interactive learning. Making content and testing it for state standards. Providing training to new trainees through mock sessions. Helping weak students in dealing with math. Providing moral support. Analyzing student’s performance and forming individual plan based on available data. Identifying misconceptions and finding solutions for removing them. Develop new methods for interactive learning. Making content and testing it for state standards. Providing training to new trainees through mock sessions.