Cargo Claim Intake Support ECIB | Risk Management

• Oct 2021 - Present

Company DescriptionExpeditors Cargo Insurance Brokers (ECIB) provides risk management solutions tailored to the specific needs of our clients. Our expertise from the logistics industry makes us uniquely qualified in the following areas:Cargo Insurance BrokeringClaims AdjustmentSubrogation/Recovery ServicesThird Party Claims Management ProgramsCaptive ManagementSupply Chain Risk ConsultingLoss Control Risk AssessmentsOur clients gain greater visibility, actionable data, and a higher rate of subrogation as a result of our experience in both logistics and insurance.Expeditors Cargo Insurance Brokers (ECIB) is a wholly owned subsidiary of Expeditors International of Washington, Inc. We are headquartered in Seattle, Washington, with employees located throughout the U.S., Mexico, and Europe.www.ecibglobal.comJob DescriptionSupport ECIB’s cargo claims operation by setting up cargo claims in Claims System. Claims will be received daily via our online portal, as well as by email. Administrative duties include daily setup of claim submissions, data entry, and support of Cargo Claims Specialist position. The Cargo Claims Intake Support position requires a sense of urgency, accuracy, consistency, efficiency, and a positive attitude.Duties And Responsibilities IncludeAccurately input a high volume of data for claim file set-up.Identify transportation documents and incoming correspondence with accuracy.Upload information to document management system for file maintenance and Cargo Claims Specialist review.Ensure electronic files are complete and accurate, including transportation documents, relevant claim documents and correspondence.Other duties as assigned.Reporting StructureManagement team in Seattle, WA.

Purchasing department manager.

• May 2010 - Oct 2021

Online sale of automotive products and services. Responsible for creating the brand, design and creation of the website, supervision of functions and the work performance, staff training, generation of invoices, charge online and through PoS (points of sale) online and physical, responsible for locating, contacting and maintaining good relationships with distributors, creator of online reservation system and social networks, whatsapp business, facebook and instagram, in charge of making quotation presentations to customers.

Técnico mecánico

• Mar 2021 - Sep 2021

Analista IT

• Oct 2019 - Mar 2021

Remote, telephone and online support for internal and external users, monitoring of network incidents, notification and attention to server alarms, mail client configuration (IMAP, POP, SMTP), use of active directory, sharepoint, creation and Attention to tickets and changes created in HP Service Manager, global management accurate at 93%.Bilingual support as a translator for GNP Seguros. Remote, telephone and online support for internal and external users, monitoring of network incidents, notification and attention to server alarms, mail client configuration (IMAP, POP, SMTP), use of active directory, sharepoint, creation and Attention to tickets and changes created in HP Service Manager, global management accurate at 93%.Bilingual support as a translator for GNP Seguros.

Purchasing department manager.

• May 2019 - Oct 2019

Purchasing department managment and customer service.Marketing of chemical material, sales, transportation and handling of HAZMAT material.Search, deal and negotiation with suppliers.Tenders.Logistics.Billing.Management of client portfolio mainly SEDENA.Graphical analysis, sales and cost recovery, coordination ofcontinuous improvement to simplify processes and implementprocedures for costs saving for the company.Realization of budgets, real and forecasts.Billing and credit notes.Creation and monitoring of price list.Management of direct customer payments.

ASC - Asesor de Servicio al Cliente

• May 2005 - May 2019

International bilingual customer service, to prevent and resolve any inconvenience that may cause delays or flight cancellations according to the guidelines established by the company.Decision making and with a high sense of urgency, I do not require constant supervision and highly reliable, validated by my supervisors and airport manager, my last responsibilities were the department's own administrative tasks and used to handle values up to $ 100,000 MXN per day.Knowledge of immigration and customs formats and requirements.In the customs area, I was in charge of releasing luggage and merchandise, both due to forgetfulness and delay, as well as supporting clients with the payment of taxes through the capture line issue by SAT.Aztec system management, GUIATOS, saber interact and worldtracer that serve as a tool for customer service, to carry out documentation, sales and luggage tracking. In addition to supporting the company in special operations, such as traveling to national and international destinations where the company did not have representation, as well as the opening of stations (airports) where we did not operate.