REAL ESTATE AGENT

• Jan 2015 - Present

Real Estate Agent in the Pembroke Pines office. Managing residential properties. Marketing and selling properties in Broward/ Miami Dade Area/ Palm Beach

Real Estate Broker Associate

• Jan 2015 - Present

AGENT

• Jun 2010 - Dec 2014

I am full time realtor working for the past 10 years helping buyers and sellers accomplish their dreams, I am expert in short sales, bank owned properties, rentals and property management I am full time realtor working for the past 10 years helping buyers and sellers accomplish their dreams, I am expert in short sales, bank owned properties, rentals and property management

Manager / Realtor Associate

• Jan 2006 - Jun 2009

Monitor the sale process for buyer or seller. Held accountable for the escrow for buyer or seller Use skill, care and diligence in each transaction. Maintain license updated and in compliance with the city of Weston and Florida Real Estate Solutions. Make sure associate's files are in compliance. Balance the escrow account on a monthly basis. Responsible for creating and publishing all the advertising for each listing. Interview and screen any new prospective clients or employees Show less

Realtor Associate

• Jan 2004 - Jan 2006

Checked and supervised all the files in the process of a sale or purchase. Attended weekly management meetings Maintained all personal files in order. Created and maintained all the advertisement of each listing Made sure all files and documents were in compliance with Florida Real Estate Commission. Documented and followed up any leads that were received as a result of the advertisement. Checked and supervised all the files in the process of a sale or purchase. Attended weekly management meetings Maintained all personal files in order. Created and maintained all the advertisement of each listing Made sure all files and documents were in compliance with Florida Real Estate Commission. Documented and followed up any leads that were received as a result of the advertisement.

Quality Control Analyst

• Jan 1999 - Jan 2004

Monitored all incoming calls and checked for policies and proceduresMade sure all the financial adjustments done by the customer service representative were done within policy of American Express.Provided upper management with a weekly report and checked for trends.Maintained communication with team leaders in order to create an action plan to maintain and ensure quality customer service.Provided feedback with an explanation on the error done by the Customer Service Professional.Created and educated Customer Service Professionals via email, pamphlets or classes. Show less

Account Manager

• Jan 2001 - Jan 2002

Took escalated calls from Customer Service Professional and tried to satisfy the card member and keep his/her business.Explained and offered services and products to card members.Identified any issues or trends and reported to upper management.Educated and informed any upcoming issues to Customer Services Professionals.Documented and reported to upper manager on a daily basis via a spreadsheet on any foreseen or unforeseen problems.

Customer Service Professional

• Jan 1999 - Jan 2001

Explained and offered services and products to card members.Responded and researched all inquiries from customers on all inbound calls.Maintained all information, document and report activity on a daily basis using Microsoft Word and a Windows based system.