Jesus Velasco
IVR Expert & CC Technical Management at Iberdrola- Claim this Profile
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Bio
Aitor Ruiz, PMP®
Jesús Velasco is a consummate professional who I have worked with closely on several occasions, who has been able to supply and place some of the highest calibre consultants I have met. He is a very switched on person and I was pleased to work with him. I valued his knowledge and skill.
Aitor Ruiz, PMP®
Jesús Velasco is a consummate professional who I have worked with closely on several occasions, who has been able to supply and place some of the highest calibre consultants I have met. He is a very switched on person and I was pleased to work with him. I valued his knowledge and skill.
Aitor Ruiz, PMP®
Jesús Velasco is a consummate professional who I have worked with closely on several occasions, who has been able to supply and place some of the highest calibre consultants I have met. He is a very switched on person and I was pleased to work with him. I valued his knowledge and skill.
Aitor Ruiz, PMP®
Jesús Velasco is a consummate professional who I have worked with closely on several occasions, who has been able to supply and place some of the highest calibre consultants I have met. He is a very switched on person and I was pleased to work with him. I valued his knowledge and skill.
Experience
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Iberdrola
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Spain
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Renewable Energy Power Generation
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700 & Above Employee
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IVR Expert & CC Technical Management
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Dec 2011 - Present
Design, coordination, planning and validatation of the new functionality in Iberdrola's Voice Portal and Call Center Solutions. Aimed at automating and optimizing the attention of the customers, increasing their satisfaction. Design of ergonomic voice user interface, usability studies, and management of brand image in VUI applications. KPI definitions for IVR applications. Benchmarking of products, tecnologies and standards inthe market of voice portals, VUI and Contact Center Solutions. Show less
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Indra
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Spain
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Engineering Services
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700 & Above Employee
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Senior Consultant
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Jan 2008 - Dec 2011
Consultancy, Design and Development Team Leader in Self Service solutions (IVR, IVVR, Voice biometrics, and Virtual Assistants) based on natural language dialogs with speech recognition. Design of ergonomic voice user interface, usability studies, and management of brand image in VUI applications. Economic management, project planning, drafting bids and budgets, business development, commercial prospect and management of customer relationships.
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Consultant
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Aug 2004 - Jan 2008
Development Team Leader reponsability in IVR Service proyect with voice reconigtion.Customer self-care applications based on natural language dialogs
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Programmer and DBA
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Feb 2003 - Aug 2004
System designer, developer and implementing of Web Sites Database Administrator for Helpdesk Aplication of Telefonica Soluciones OutSourcing. System designer, developer and implementing of Web Sites Database Administrator for Helpdesk Aplication of Telefonica Soluciones OutSourcing.
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Education
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2009 - 2010
Universidad Nacional de Educación a Distancia - U.N.E.D.
Master, Master of Arts in Economics -
2008 - 2008
IE (Instituto de Empresa)
Programa de Dirección Avanzada Indra - IE -
1996 - 2003
Universidad Politécnica de Madrid
Ingeniero Superior en Informática
Community
