Experience

Infinity Auto Insurance

• United States
• Insurance
• 1 - 100 Employee

• Direct Sales Representative

  • Mar 2017 - Present

  Property & Casualty Direct Sales over the phone for Infinity Insurance as well as other companies. Property such as Renters Ins for rental properties. Casualty for auto insurers in over 8 states in the nation. Focus on customer service and retention.

• Claims Adjuster

  • Nov 2015 - Mar 2017

  Handling of inbound & outbound claims over-the-phone: taking statements from clients, set up repairs and issue payments for First Notice of Loss Department. Involved in liability assesements to determine culpability, liability settlement negotiation for bodily injury, set up of repairs directly with body shops and customers. Other duties involved subrogation to other insurance companies, training of other representatives, policy dissection for coverages and department of insurance compliance.



CyraCom

• United States
• Translation and Localization
• 1 - 100 Employee

• Spanish Interpreter

  • May 2012 - Nov 2015

  Over-the-phone Interpretation Services for a variety of clients in the fields of insurance, medicine, emergency services, finance, retirement, entertainment and others. Spanish - English. Over-the-phone Interpretation Services for a variety of clients in the fields of insurance, medicine, emergency services, finance, retirement, entertainment and others. Spanish - English.



Frog & Firkin

• Canada
• Restaurants
• 1 - 100 Employee

• Server/Bartender

  • Aug 2008 - Apr 2012

  Serve tables and tend bar. Training of new servers and other staff. Customer service. Beer, wine & liquor seminars and training. Serve tables and tend bar. Training of new servers and other staff. Customer service. Beer, wine & liquor seminars and training.