Experience

CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Client Services Support Specialist

  • Mar 2020 - Present

• Client Services Representative

  • Feb 2017 - Mar 2020

  As a CSR I handle various tasks during the day including but not limited to:• Onsite Administrator, scheduled interpreters to assist in-person interpretation • Productive relationship builder; excels at listening to customer needs, articulating product benefits and creating solutions that provide to the customer• Run Reports such as commendation, and complaints, etc.• Assist the client with any issue and help resolve in timely manner • Have been able to improve in multitasking and enhance computer skills. • Highly professional- dependable, reliable and able to perform duties with minimal supervision.

• Spanish Interpreter

  • Feb 2014 - Feb 2017

  • Rendering all messages accurately and completely, without adding or substituting• Practice in regular feedback and coaching sessions to continually improve performance• Provide accurate and complete interpretation without paraphrasing• Ac professionally with regards to conduct, and punctuality • Perform other duties as assigned