Experience

El Mangroove Hotel

• Costa Rica
• Hospitality
• 1 - 100 Employee

• Gerente nocturno

  • Mar 2021 - Present

• Front Des Agent

  • Jun 2019 - Present

  -Check in and Check out process.-Attention and guest's satisfaction during their stay at the hotel. -Assistance to the guest with any request in order to satisfy their needs, according to Marriott Brand policy.



HOTELERA SANTA MARTA SA

• 1 - 100 Employee

• Front Desk Supervisor

  • Sep 2016 - Apr 2019

  Receptionist: -Check in and Check out process. -Attention and guest's satisfaction during their stay at the hotel. -Assistance to the guest with any request in order to satisfy their needs, according The Best Western Brand policy. Night audit: Review and verification of the night audit reports (accounting and statistical reports). As well as the night supervision of the hotel. Supervisor: -Employee trainer -Daily support of the front desk department and the regular supervision of the compliance with the guest attention processes in order to overcome the satisfaction during their stay. Shift Manager: -Front desk support and resolution of difficult situations -Billing process for the agencies and groups accounts (events and nights hotel). -Full assistance and support to the different hotel departments and other functions related to shift managers



Economy Rent a Car

• Costa Rica
• Travel Arrangements
• 1 - 100 Employee

• Counter

  • Feb 2015 - Oct 2016

  -Car rental process. -Full guest attention, according the company policy. -Supervision of the washing area and vehicles detailing. -Car rental process. -Full guest attention, according the company policy. -Supervision of the washing area and vehicles detailing.



Alimentos el Campesino S.A

• Encargado de crédito

  • Mar 2013 - Oct 2015

  Cajero-auxiliar de cuentas por cobrar. Revisión detallada de la cartera de crédito de la compañía, facturación y cobro de las cuentas de contado y crédito. Confección de presupuestos semanales. Manejo de dinero y cierres de caja diario. Cajero-auxiliar de cuentas por cobrar. Revisión detallada de la cartera de crédito de la compañía, facturación y cobro de las cuentas de contado y crédito. Confección de presupuestos semanales. Manejo de dinero y cierres de caja diario.