Experience

Bellarmine College Preparatory

• United States
• Education Administration Programs
• 200 - 300 Employee

• IT Support Analyst

  • Oct 2022 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• IT Operation Support

  • Jul 2022 - Oct 2022

  • Provide executive-level support to OSX users through the ticketing system Zendesk. • Manage asset tag inventory using the Software Oomnitza. • Assist with onboarding by re-imaging machines and setting up new user accounts. • Verify and maintain conference rooms’ monitors, phone speakers, and connectivity. • Provide executive-level support to OSX users through the ticketing system Zendesk. • Manage asset tag inventory using the Software Oomnitza. • Assist with onboarding by re-imaging machines and setting up new user accounts. • Verify and maintain conference rooms’ monitors, phone speakers, and connectivity.



Murphy, McKay & Associates

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Technician

  • Jul 2020 - Jul 2022

  Verify all systems and components, and perform the disconnect functions of workstations to prepare for transport. QA inspection and asset inventories as requested. Perform reconnection functions including configuring workstations and cable management. Provide hands-on involvement and support of technology projects and accountability for the success of such projects. Verify all systems and components, and perform the disconnect functions of workstations to prepare for transport. QA inspection and asset inventories as requested. Perform reconnection functions including configuring workstations and cable management. Provide hands-on involvement and support of technology projects and accountability for the success of such projects.



VMware

• United States
• Software Development
• 700 & Above Employee

• Business Systems Analyst

  • Jul 2019 - Dec 2021

  Entry and Organization of data and Consult as part of a fast-moving marketing development team. Show a strong aptitude for carrying out solutions and translating objectives into a scalable solution that meets deadlines. Maintain organized tracking of open projects to ensure appropriate communications and timely completion of requests.

• Systems Analyst (Internship)

  • Jul 2019 - May 2020

  Input and analyze data to be able to make decisions on how to market the product to the customers, code and edit live company’s websites, Researched and provided input for the company’s social media account.



Syracuse University School of Education

• United States
• Higher Education
• 1 - 100 Employee

• Help Desk Technician

  • Aug 2018 - May 2020

  Provide front desk assistance to SOE faculty, staff, and students. Set up equipment and connectivity for classes. Maintain video equipment pool and assist with video file manipulation. Kill out computers and other electronics that aren't being used anymore. Create and monitor open helpdesk requests. Oversee reservations for a couple of rooms. Loan out electronics to faculty and students. Provide front desk assistance to SOE faculty, staff, and students. Set up equipment and connectivity for classes. Maintain video equipment pool and assist with video file manipulation. Kill out computers and other electronics that aren't being used anymore. Create and monitor open helpdesk requests. Oversee reservations for a couple of rooms. Loan out electronics to faculty and students.