Jesus Espinal
Learning And Development Specialist at TaskEasy by WorkWave- Claim this Profile
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Ingles Full professional proficiency
Topline Score
Bio
Credentials
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EF SET Certificate
EF Standard English Test (EF SET)Sep, 2023- Nov, 2024
Experience
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TaskEasy by WorkWave
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United States
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Facilities Services
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100 - 200 Employee
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Learning And Development Specialist
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Feb 2023 - Present
• Carrying out capability assessments across the organization• Designing blended learning solutions• Using digital tools to create flexible and innovative learning programs• Applying adult learning theories to ensure employees get the best out of their development• Designing a range of learning interventions, including technical, behavioral and leadership programs• Driving a culture of continuous professional development (CPD)• Facilitating learning interventions• Creating a coaching culture in the organization• Monitoring how effectively learning has been transferred to employees. Show less
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Quality Control Specialist
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May 2022 - Feb 2023
• Determined corrective actions and developed plans to facilitate changes.• Tracked findings, completed documentation and generated reports.• Checked production performance for compliance with process standards.• Updated documentation for rejected components and finished products.• Evaluated data and created reports to indicate deviations from standards.• Made outbound calls to obtain account information.• Answered inbound calls, chats and emails to facilitate customer service.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Developed strong c Show less
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Snagajob
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Technology, Information and Internet
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100 - 200 Employee
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Job posting executive
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Sep 2018 - May 2022
•Develop new and attractive job offers for well-known clients, such as Pizza Hutt. • Prepare headcount reports. • Solve incoming problems of new applicants. • Edit job postings at client's request. • Review and edit employee schedules. • Modify staff positions based on new promotions. • Resolve customer issues via text messages and emails. •Develop new and attractive job offers for well-known clients, such as Pizza Hutt. • Prepare headcount reports. • Solve incoming problems of new applicants. • Edit job postings at client's request. • Review and edit employee schedules. • Modify staff positions based on new promotions. • Resolve customer issues via text messages and emails.
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Cricket Wireless
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Specialist
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Jun 2018 - Sep 2018
Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor. Use acknowledgment statements in different situations to empathize with customers. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Asked probing questions to determine service needs and accurately input information into electronic systems. Suggested suitable options for unavailable products and services to retain customers. Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis. Implemented additional services to maintain exceptional client service ratings. Managed a high volume of inbound and outbound customer calls. Maintained strong call control and quickly worked through scripts to address problems. Set up and activated customer accounts. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Escalated customer concerns, issues, and requirements to supervisors for immediate rectification. De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints. Mentored new employees on procedures and policies to maximize team performance. Improved customer service wait times to mitigate complaints. Show less
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Allied Global
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Guatemala
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Sales Specialist
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Feb 2017 - Jun 2018
Present, promote, and sell products/services using solid arguments to existing and prospective customers Establish, develop, and maintain positive business and customer relationships Achieve agreed-upon sales targets and outcomes within the schedule Coordinate sales efforts with team members and other departments Keep abreast of best practices and promotional trends Continuously improve through feedback Present, promote, and sell products/services using solid arguments to existing and prospective customers Establish, develop, and maintain positive business and customer relationships Achieve agreed-upon sales targets and outcomes within the schedule Coordinate sales efforts with team members and other departments Keep abreast of best practices and promotional trends Continuously improve through feedback
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Lions club school
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Distrito Central, Francisco Morazán, Honduras
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Elementary School Teacher
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Feb 2015 - Nov 2015
Managed student behavior in the classroom by establishing and enforcing rules and procedures. Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques. Graded projects, exams, and assignments to track student progression. Supervised students throughout the day, both in the classroom and outside during breaks. Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development. Differentiated instruction according to student skill level. Enforced discipline on campus and during off-campus school trips following the code of conduct and student handbook. Encouraged student critical thinking and discussion using a variety of teaching techniques. Built and strengthened positive relationships with students, parents, and teaching staff. Participated in workshops, trainings, and conferences to improve educational skills. Tested students' comprehension of subject matter through quizzes, tests, and projects. Met with parents to discuss students' progress and review areas requiring improvement. Show less
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Education
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2018 - 2024
Universidad Nacional Autónoma de Honduras (UNAH)
Foreign Language, Foreign Languages and Literatures, General
Community
