Jesus Espada

Human Resources Generalist at The Wenger Group
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Location
Lancaster, Pennsylvania, United States, US

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Experience

    • United States
    • Food Production
    • 1 - 100 Employee
    • Human Resources Generalist
      • Mar 2023 - Present
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Human Resources Generalist
      • Aug 2021 - Mar 2023
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Admissions Representative
      • Sep 2013 - Oct 2022

      • Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. • Secure new inquiries (Personally Developed Leads) by directly asking phone and in-person contacts about referrals of others to contact about the college offerings. • Schedule and conduct interviews, pursue qualified candidates for enrollment, and… Show more • Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. • Secure new inquiries (Personally Developed Leads) by directly asking phone and in-person contacts about referrals of others to contact about the college offerings. • Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility. • Conduct all activities in accordance with the highest ethical standards. Adhere to all state, and federal accreditation and college rules and regulations regarding student recruitment. • Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators. • Accurately forecast projected new students on a periodic basis for the Director of Admissions. • Consistently conduct follow-up monthly at minimum with all applicants to ensure successful matriculation. Assist other personnel and departments with data collection and problem solving. • Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc. Show less • Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. • Secure new inquiries (Personally Developed Leads) by directly asking phone and in-person contacts about referrals of others to contact about the college offerings. • Schedule and conduct interviews, pursue qualified candidates for enrollment, and… Show more • Manage inquiries to achieve prompt contact and performance activity; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. • Secure new inquiries (Personally Developed Leads) by directly asking phone and in-person contacts about referrals of others to contact about the college offerings. • Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility. • Conduct all activities in accordance with the highest ethical standards. Adhere to all state, and federal accreditation and college rules and regulations regarding student recruitment. • Accurately and completely portray college educational programs, expected outcomes, student services, and financial consideration to students, parents and educators. • Accurately forecast projected new students on a periodic basis for the Director of Admissions. • Consistently conduct follow-up monthly at minimum with all applicants to ensure successful matriculation. Assist other personnel and departments with data collection and problem solving. • Participate in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc. Show less

    • United States
    • Hospitals and Health Care
    • Intern Human Resources
      • Aug 2013 - Sep 2013

      • Oversee the human resource database. Ensures that system records are accurately recorded and crosschecked • Ensure that human resource files and records are maintained in accordance with legal requirements and company policies and procedures • Complete monthly and year-end reports regarding terminations, transfers, and new hires • Ensure EEO reporting functions are up-to-date and in compliance with federal regulations • Process employment verification forms and name change… Show more • Oversee the human resource database. Ensures that system records are accurately recorded and crosschecked • Ensure that human resource files and records are maintained in accordance with legal requirements and company policies and procedures • Complete monthly and year-end reports regarding terminations, transfers, and new hires • Ensure EEO reporting functions are up-to-date and in compliance with federal regulations • Process employment verification forms and name change packets • Prepare recruitment lists and job postings • Complete miscellaneous research, reports, and memos as requested • Receive and screen visitors and telephone calls • Receive and track employment applications • Assist with questions and concerns courteously and promptly • Obtain and convey information as needed • Maintain and project the company’s professional reputation • FMLA, HIPPA & OSHA protocol & procedures • Assist in training new employees. Support department personnel as needed • Coordinate with related departments as required. Answer questions and provide assistance • Compute and record payroll data as scheduled • Maintain payroll records in compliance with state and federal regulations • Ensure payroll functions are performed in accordance with established policies and procedures Show less • Oversee the human resource database. Ensures that system records are accurately recorded and crosschecked • Ensure that human resource files and records are maintained in accordance with legal requirements and company policies and procedures • Complete monthly and year-end reports regarding terminations, transfers, and new hires • Ensure EEO reporting functions are up-to-date and in compliance with federal regulations • Process employment verification forms and name change… Show more • Oversee the human resource database. Ensures that system records are accurately recorded and crosschecked • Ensure that human resource files and records are maintained in accordance with legal requirements and company policies and procedures • Complete monthly and year-end reports regarding terminations, transfers, and new hires • Ensure EEO reporting functions are up-to-date and in compliance with federal regulations • Process employment verification forms and name change packets • Prepare recruitment lists and job postings • Complete miscellaneous research, reports, and memos as requested • Receive and screen visitors and telephone calls • Receive and track employment applications • Assist with questions and concerns courteously and promptly • Obtain and convey information as needed • Maintain and project the company’s professional reputation • FMLA, HIPPA & OSHA protocol & procedures • Assist in training new employees. Support department personnel as needed • Coordinate with related departments as required. Answer questions and provide assistance • Compute and record payroll data as scheduled • Maintain payroll records in compliance with state and federal regulations • Ensure payroll functions are performed in accordance with established policies and procedures Show less

    • United States
    • Retail
    • Front Desk Supervisor
      • 2012 - Sep 2013

       Supervise over 28 sales representatives  Increased customer retention and improved support service by 20%  Consistently exceeded new TJ MAXX REWARDS credit card enrollment goals  Created customer satisfaction survey, drastically reducing customer concerns  Promoted to supervisor in the first 3 months of employment  Proactive planning led to notable increase in morale in all departments  Prepare cash drawer at beginning of shifts and prepare nightly deposits valuing up… Show more  Supervise over 28 sales representatives  Increased customer retention and improved support service by 20%  Consistently exceeded new TJ MAXX REWARDS credit card enrollment goals  Created customer satisfaction survey, drastically reducing customer concerns  Promoted to supervisor in the first 3 months of employment  Proactive planning led to notable increase in morale in all departments  Prepare cash drawer at beginning of shifts and prepare nightly deposits valuing up to $1,200 daily  Support sales reps in opening new accounts and upgrading services  Quickly and effectively solve customer challenges  Maintain quality control and satisfaction records in order to consistently improve customer service Show less  Supervise over 28 sales representatives  Increased customer retention and improved support service by 20%  Consistently exceeded new TJ MAXX REWARDS credit card enrollment goals  Created customer satisfaction survey, drastically reducing customer concerns  Promoted to supervisor in the first 3 months of employment  Proactive planning led to notable increase in morale in all departments  Prepare cash drawer at beginning of shifts and prepare nightly deposits valuing up… Show more  Supervise over 28 sales representatives  Increased customer retention and improved support service by 20%  Consistently exceeded new TJ MAXX REWARDS credit card enrollment goals  Created customer satisfaction survey, drastically reducing customer concerns  Promoted to supervisor in the first 3 months of employment  Proactive planning led to notable increase in morale in all departments  Prepare cash drawer at beginning of shifts and prepare nightly deposits valuing up to $1,200 daily  Support sales reps in opening new accounts and upgrading services  Quickly and effectively solve customer challenges  Maintain quality control and satisfaction records in order to consistently improve customer service Show less

Education

  • University of Phoenix
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
    2018 - 2020
  • Consolidated School of Business-Lancaster
    Specialized Associate Business Degree, Business Administration and Management, General
    2011 - 2013

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