Jesus Erazo

Portfolio Activation Specialist at Nub7/8
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Contact Information
us****@****om
(386) 825-5501
Location
Colombia, CO

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Credentials

  • Curso de Sistemas Análisis e Integración de Datos con Excel y Power Bi
    Fundación Universitaria Compensar
    Sep, 2023
    - Nov, 2024
  • Curso de Sistemas Excel Dinámico
    Fundación Universitaria Compensar
    Aug, 2023
    - Nov, 2024
  • Cisco Customer Success Manager
    Cisco
    Jul, 2023
    - Nov, 2024
  • Curso de Sistemas Excel Gestión de Datos
    Fundación Universitaria Compensar
    Jul, 2023
    - Nov, 2024
  • Curso de Sistemas Excel Lógico y Analítico
    Fundación Universitaria Compensar
    Jul, 2023
    - Nov, 2024
  • Curso de Sistemas Excel Fórmulas y Funciones
    Fundación Universitaria Compensar
    Jun, 2023
    - Nov, 2024
  • Best Transformation Contributor
    Nub7/8
    Nov, 2022
    - Nov, 2024
  • Certificate Of Excellence
    Nub7/8
    Nov, 2022
    - Nov, 2024

Experience

  • Nub7/8
    • Colombia
    • Business Consulting and Services
    • 100 - 200 Employee
    • Portfolio Activation Specialist
      • Aug 2023 - Present

      As a Portfolio Activation Specialist, I have consistently focused on maximizing value for both customers, with a strong emphasis on customer value achievement, particularly within the Cisco Systems (Cisco) client base. My key responsibilities have included:• Onboarding and Welcome Sessions: Schedule and conducted comprehensive onboarding sessions, encompassing the welcome for new Enterprise Agreement clients, disclosure of business rules, and orientation to the interface portal. • Technical Resource Coordination: Responsible of requesting essential technical resources to support customers during the implementation and adoption phases of the lifecycle, ensuring smooth transitions. • Cross-Functional Collaboration: Collaborate seamlessly with various internal teams to guarantee the successful delivery of onboarding, implementation, and adoption processes, enhancing the overall customer experience. • Customer Relationship Building: Develop and maintain strong, enduring relationships with clients throughout the entire contract lifecycle, fostering trust and loyalty. Show less

    • Lifecycle Program Manager (High Touch)
      • Dec 2022 - Present

      • Building and nurturing strong, trusting relationships with large enterprises customers• I excel at identifying the right stakeholders and using probing questions to uncover their expected value. • As a Life Cycle Program Manager (High Touch) my ultimate goal is to gain influence as a trusted advisor and cultivate lasting business relationships.

    • Smart Net Total Care - Lifecycle Program Manager
      • Mar 2022 - Dec 2022

      • Led customer success efforts for a portfolio of CISCO clients.• Ensured successful customer lifecycle from implementation to renewal, maximizing adoption and satisfaction.• Conducted customized onboarding processes to ensure a seamless transition and rapid product adoption.• Conducted regular health checks to identify improvement opportunities and mitigate potential issues.Utilized CRM to track customer activity and maintain proactive communication.• Collaborated closely with internal teams such as sales, marketing, and product development to align strategies and ensure a consistent customer experience.• Developed long-term relationships with customers, understanding their needs and providing personalized solutions. Show less

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ADVISOR I - CUSTOMER SERVICE
      • Nov 2017 - Feb 2022

      • Managed regular and business account clients as part of the AT&T campaign. • Provided exceptional sales and customer service support, ensuring customer satisfaction and fostering long-term relationships. • Assisted customers in selecting products and services based on their specific needs and requirements. • Resolved customer inquiries, concerns, and complaints in a timely and professional manner. • Utilized effective sales techniques to promote additional products and upsell services to clients. Show less

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