Accommodation and and Hotel department member

• Nov 2022 - Present

Operations Team Member

• Feb 2022 - Present

Regional Manager UK/South of Europe/Balkans

• Jun 2019 - Aug 2020

Regional Manager Hotel Contractor and Negotiator South of Europe (Portugal, Spain, Italy, Greece and Balkans) UK & IEDuties: 1. Organize Workload for all team members and divided fairly2. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements.3. Negotiate with suppliers annual rates, allocation and future business4. Assist to trade fairs and visit suppliers in order to follow up and contract future business5. Planning and identified future partnership with suppliers in order to increase the portfolio of the company6. Assist other departments with skills of crisis management in order to sort potential issues7. Assist all team members with training and support with issues or difficulties. 8. Analyse reports in order to increase the business and reduce the impact on loses for future business analysing potentials suppliers that can be adjust to the criteria of the business.9. Build relationship with old and new suppliers, also follow up in order to maintain as much strong possible the relationship.10. Deal with our sales offices in order to provide the right suppliers. Show less

Senior Hotel Contractor

• Apr 2019 - Jun 2019

Accommodation Manager UK and Ireland

• Jul 2017 - Apr 2019

Duties: 1. Organize Workload for all team members and divided fairly 2. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements. 3. Administrate rota and annual leave within my staff in order to satisfy the company needs and staff requirements. 4. Assist to trade fairs and visit suppliers in order to follow up and contract future business 5. Revise Contracts from Contracting department an Report any issue loaded into the system 6. Assist other departments with skills of crisis management in order to sort potential issues 7. Assist all team members with training and support with issues or difficulties. 8. Analyse reports in order to increase the business and reduce the impact on loses for future business analysing potentials suppliers that can be adjust to the criteria of the business. 9. Book series and ad-hocs groups with hoteliers. 10. Deal with our sales offices in order to provide the right suppliers. Show less

Operations and CS Executive

• Mar 2016 - Jul 2017

Operation Executive Department Duties: 1. Manufacture deals from negotiated hotel rates from commercial team and ensure that actions relating to manufactured packages 2. Ensure all data is loaded to our Website and software with accuracy 3. Revise Contracts from Contracting department an Report any issue loaded into the system 4. Report to my line manager all issues regarding software or deals that has been unclear or with incomplete information Operation Executive Department Duties: 1. Manufacture deals from negotiated hotel rates from commercial team and ensure that actions relating to manufactured packages 2. Ensure all data is loaded to our Website and software with accuracy 3. Revise Contracts from Contracting department an Report any issue loaded into the system 4. Report to my line manager all issues regarding software or deals that has been unclear or with incomplete information

Spanish, South American, Portuguese and Nordic Groups and FIT Market Executive

• Aug 2012 - Sep 2015

FIT and Online Account Executive Business Development//Operations for Mediterranean, South America and or Nordic Feb 2014 – Sep 2015 Duties: 1. Create Packages and Itineraries in Scotland and Ireland 2. Customer Services 3. Organize information for trade fairs and meeting with suppliers. 4. Quotes tailor-made Itineraries 5. Book All services Hotels, Coach, Restaurant, Visits, Attractions, Guides and other Services. 6. Manage extranets inserting services under request and bookings trough XML Operations Assistant Manager Feb 2013 – Feb 2014 Duties: 1. Creation and preparation of Handovers 2. follow Itineraries and booked all the services for all the groups accordingly the Itineraries and requests 3. Book series and ad-hocs groups with Services Suppliers (Coach, Restaurant, Visits, Attractions, Guides and other Services) . 4. Deal with our sales offices in order to provide the right suppliers. Accommodation Assistant Manager October 2012- February 2013 Duties: 1. Assist to trade fairs and visit suppliers in order to follow up and contract future business 2. Revise Contracts from Contracting department an Report any issue loaded into the system 3. Book series and ad-hocs groups with hoteliers. 4. Deal with our sales offices in order to provide the right suppliers. Groups Mediterranean Account Executive Business Development//Operations August 2012 – October 2012 Duties: 1. Create Packages and Itineraries in Scotland and Ireland 2. Customer Services 3. Organize information for trade fairs and meeting with suppliers. 4. Quotes tailor-made Itineraries Show less

Night Auditor Receptionist

• Jun 2008 - Jul 2011

Night Auditor Manager 1. Front and Back Office Department. Reception duties 2. Customer Services 3. Channel Management, Bench Mark Reporting, Revenue and Yield Management 4. Night Audit. 5. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements 6. Administrate rota and annual leave within my staff in order to satisfy the company needs and staff requirements Night Auditor Manager 1. Front and Back Office Department. Reception duties 2. Customer Services 3. Channel Management, Bench Mark Reporting, Revenue and Yield Management 4. Night Audit. 5. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements 6. Administrate rota and annual leave within my staff in order to satisfy the company needs and staff requirements

Front desk receptionist Manager

• Apr 2007 - Jun 2008

Receptionist Manager. 1. Front and Back Office Department. Reception duties 2. Customer Services 3. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements 4. Administrate rota and annual leave within my staff in order to satisfy the company needs and staff requirements. 5. Follow up within the Reservations department, prices policies and strategy for future business Receptionist Manager. 1. Front and Back Office Department. Reception duties 2. Customer Services 3. Follow up the workload and arrange proper 121 meetings and analyze weakness and strength and discuss possible solution and improvements 4. Administrate rota and annual leave within my staff in order to satisfy the company needs and staff requirements. 5. Follow up within the Reservations department, prices policies and strategy for future business

Booking Department & Call Center for Iberia Airlines

• Feb 2007 - Apr 2007

Duties: Booking Flights and customer services through Amadeus Software. Duties: Booking Flights and customer services through Amadeus Software.

Travel Agent & Booking Department,

• Feb 2006 - Feb 2007

Travel Agent & Booking Department, Duties: Book Cruises and Packages in the Caribe exclusive by Pullmantur Cruises and Pulmantur Air, Customer Service channel management, invoicing, manage allocation in cruises and hotels, administration duties, negotiate with travel agencies prices and special packages, etc... Travel Agent & Booking Department, Duties: Book Cruises and Packages in the Caribe exclusive by Pullmantur Cruises and Pulmantur Air, Customer Service channel management, invoicing, manage allocation in cruises and hotels, administration duties, negotiate with travel agencies prices and special packages, etc...

Supervisor assistant Manager

• Jul 2004 - May 2005

Supervisor assistant Manager Duties: Food Quality control, Till and assists the different points in the restaurant. Supervisor assistant Manager Duties: Food Quality control, Till and assists the different points in the restaurant.