Experience

PACIFIC TELECOM GROUP S.A

• Panama
• IT Services and IT Consulting

• A2P Messaging International Services

  • May 2021 - Present

  Responsible for the technical responses focused on quality and messaging services. Provide the solution in collaboration with the other departments that deserve to participate in the tickets troubleshooting by the clients. Monitoring in real-time whether the KPIs we use to measure service performance are correct and if not, identify and determine the most likely causes of any failure based on the probable cause analysis (PCA). Responsible for the technical responses focused on quality and messaging services. Provide the solution in collaboration with the other departments that deserve to participate in the tickets troubleshooting by the clients. Monitoring in real-time whether the KPIs we use to measure service performance are correct and if not, identify and determine the most likely causes of any failure based on the probable cause analysis (PCA).



CallCaribe Inc

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Operation Center

  • Feb 2019 - Apr 2021

  Responsible for the support over internal and external customers and suppliers, tickets troubleshooting, CDRs and failures analysis, provisioning processes, Rates, and Routing procedures, and the probable cause analysis (PCA) and traces analysis and trouble shooting in some SS7 signaling messages over VoIP calls, such as protocols: (SIP, H.323 and ISDN) with the protocol analyzer to resolve the signaling issues reports to protect, fix and improve the connectivity between types of equipment, and also offer the best possible service. Show less



Hello Hello Miami LLC

• (Network Operation Center)

  • Aug 2018 - Jan 2019

  Provide smart hands field support for digital voice telecommunications equipment including PBX systems, DIDs numbers, Retail and Wholesale service over the VoIP Telinta platform system. Interconnection rules to call termination to confirm the trunk`s connectivity between carriers based on the details found on the technical form. Summary Technical: Telinta – Hosted PortaSwitch System |SIPNav Carrier Platform |Zendesk Support - Trouble Ticket. Provide smart hands field support for digital voice telecommunications equipment including PBX systems, DIDs numbers, Retail and Wholesale service over the VoIP Telinta platform system. Interconnection rules to call termination to confirm the trunk`s connectivity between carriers based on the details found on the technical form. Summary Technical: Telinta – Hosted PortaSwitch System |SIPNav Carrier Platform |Zendesk Support - Trouble Ticket.



JET-HAWK (KOMURY S.A)

• Telecom Engineer (NOC Integral Specialist)

  • Feb 2017 - Jul 2018

  • Responsible for the management and analysis over the VoIP Wholesale platform system. • Creation of new standards, documentation and operational procedures. Full control and knowledge over Operations activities. • Customer service Retail and Wholesale, in order to guarantee the appropriate routing on time. Apply the correct selection of prices and costs in the system in order to provide the best quality services to customers. • Specialist responsible for monitoring and proper functioning of the call router VoIP Wholesale and retail system, management of statistics such as: ASR, ACD, Identification of faults on the route such as : DEAD AIR, FAS, NOISE, Non-re-routable rejection, OWA, CC traffic, Invalid numbers, High PDD, among others. All that with the purpose of detecting any affection of existing service. • Performing Live Testing of the call routes with Customers and Suppliers inside the routing plan, verifying ports, IP backbone, endpoints and other specifications asked. • Analysis on Call Debug and Troubleshooting over VoIP calls on SIP, H.323, ISDN, SS7 protocols with the use of 5gVISION tool and Wireshark or other protocol analyzers. • Hands-on experience with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol), CODECS (G711a, G711u and G729). • Oversees specialized planning functions such as large-scale new development proposals and environmental studies of VOIP marketing. • Configuration of Endpoints, Routes, Calling Plans and triggers. • Interconnection rules to call termination to confirm the trunk`s connectivity between carriers based with the details found on the technical form. - Summary Technical: • MVST II Softswitch. • ASTPP (Inextrix Technologies. Pvt. Ltd.). • 5gVISION2 Tool. Show less



Telecomunicaciones Movilnet, C.A

• Senior Specialist, Traffic and Numeration

  • Jun 2016 - May 2017

  • Diagnose and solve complex faults that have been previously analyzed and reported by the first support lines to internal customers and related to the emission or reception of telephone calls from subscribers of mobile telephony or fixed wireless telephony.• To define the interconnection routes between Movilnet and others operators (Movistar, Digitel and CANTV), as well as the query to the location records of subscribers to allow the emission and reception of all calls types.• Generating reports daily about call flow and the behavior of mobile and fixed traffic in the BICC and ISUP calls attempts incoming and outgoing to the Movilnet GSM and CDMA network.• Analysis and measurements of the different KPI's analysis of Core Voice Network (CDMA and GSM) existing in mobile and fixed traffic in all Ericsson, Huawei, Alcatel Lucent and ZTE MSC´s , such as: (Traffic - Erl, Remote network times blocked by circuit congestion, through the connection relation - Alert (%),evaluation of plans call routing ; evaluation of call completion ( ASR, ABR , TSR , ineffective attempts),among others. All that with the purpose of detecting any affection of existing service.• Domain the Route Management System to detect any issues on the calls traffic, complementation and attempts (Ncallso, Noseiz, Thrcon and Nanswerso) in all routes types (Interconnection, Roaming, Services and Loop Around) that's part of the Movilnet Network.• Traces analysis and statistics in some SS7 signaling messages, such as protocols: (BICC, ISUP, MAP, H248, IS41 and IS826) in all calls attempts with the TEKELEC PIC (Performance Intelligence Center) signaling tool to resolve the signaling issues reports to protect, grow, and improve the Movilnet network.• Make functional tests for the new special services (2G and 3G technologies ), new routing, numbering and interconnections with the Operators: CANTV, Movistar and Digitel that will be implemented in the network nodes. Show less

• Senior Engineer, International Roaming

  • Oct 2015 - Jun 2016

  • Configuration of GTT, IMSI translation in network nodes such as; HLR, STP, MSS Blade Ericsson, Huawei and Alcatel Lucent.• Analysis and resolution of signaling issues related to ISUP, MAP protocols for Voice and Data service.• Integration and support for connectivity and availability of Roaming Service with all partner operators which Movilnet agreed to launch voice and data service.• Test planning and execution for Voice, SMS and GPRS including (IR.24 and IR.35) services offered in International Roaming IREG.• Development and implementation of network health check formats, in order to monitor and detect possible issue in the service Offered.• Domain of all MAP signaling messages from the Provider Syniverse, as the exclusive International provider of roaming business management services for the 200 Partner Operators of Latin America, the United States, Asia and Europe with whom Movilnet has established Voice, SMS, GPRS service agreements inbound and outbound.• Monitor GPRS traffic and Key Performance Indicators (KPI) to certain destinations from the Comfone platform, it is an international telecommunications company that providers (GPRS 2.5G, UMTS 3G, and LTE 4G) roaming service to telecom operators worldwide. Show less



Etelix Group USA

• Failure Attention Analyst, NOC

  • Jun 2014 - Sep 2014

  • Monitor traffic to certain destinations, addition to analyzing the live traffic stats per hour. • Basic understanding of CODEC technology (e.g., G711u,G711a and G729, etc.) • Reporting some losses, margin for hours, junk traffic, etc, in order to ensure control in the system. • Manage complaints from various Customers and Suppliers through a system of Trouble Tickets (TT). • Analysis of the risk in the VoIP service marketing (Carriers performance – Traffic failures). • Failure solutions (Trace - Call Flow Analysis - Performance equipment). • Technical planning interconnections with International traffic providers. • Elaborating Targets and Push List for increase the company margin. • Operators technical provisioning with the business platform. • Attention of customers service failures COMVOZ Communications from COLOMBIA to allow the customer to stay connected anywhere in the world, making or receiving calls, through the different options of access to the platform Ipsmarx. • Domain of the Telecommunications Management Software (CAPTURA) that has been using the company to change the customer routing of any destine and depending of products requested, such as: Platinum, Gold and Silver. - Summary Technical: • Captura (wholesale and retail solution) by Oculeus GmbH. • Nextone RSM/MSX GenBan SBC. Show less



Banco Mercantil

• Venezuela
• Banking
• 700 & Above Employee

• Sales Representative

  • 2006 - 2014

  • To promote the bank's services, products and financial instruments, with the aim of Capture and / or retain clients and contribute to growth in Office placements. • Promote and sell the different products of insurance and investment destined Mercantil Bank to be marketed through the Bank's sales force, in order to satisfy In a comprehensive way the financial needs of customers. • Provide timely and high quality care to clients, based on courteous and respectful treatment and in the domain of information. • To make out operations of opening, renewing and / or cancellation of the different financial products, as well as the operations related to its instruments of mobilization, issue of references, capture of claims, affiliations, disaffiliations and updating of data. • Handling transactions related to the Exchange Control Regime (CADIVI). Show less