Jesus A. Huerta
Technical Support Analyst at Buffalo Americas- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Native or bilingual proficiency
-
French Full professional proficiency
-
Italian Professional working proficiency
-
Portuguese Professional working proficiency
-
Russian Elementary proficiency
Topline Score
Bio
Credentials
-
HP IT Professional Certified System Administrator
Hewlett-Packard Education CenterMar, 2002- Oct, 2024
Experience
-
Buffalo Americas
-
United States
-
Computer Hardware Manufacturing
-
1 - 100 Employee
-
Technical Support Analyst
-
Apr 2018 - Present
Provide Technical support for network attached storage (NAS) cloud storage portable and desktop hard drives multimedia players optical drives wireless LAN routers. Provide Technical support for network attached storage (NAS) cloud storage portable and desktop hard drives multimedia players optical drives wireless LAN routers.
-
-
-
Robert Half
-
United States
-
Staffing and Recruiting
-
700 & Above Employee
-
Desktop Support Technician
-
Nov 2017 - Present
Contract work Deskside Tech Support – Nationwide Deskside Tech Support – Hartford Consult Support Tech – Apache Oil Deskside support Tech – Holt Machinery Deployment, upgrade, relocation, technical verification. Contract work Deskside Tech Support – Nationwide Deskside Tech Support – Hartford Consult Support Tech – Apache Oil Deskside support Tech – Holt Machinery Deployment, upgrade, relocation, technical verification.
-
-
-
TEKsystems
-
United States
-
Advance Tech
-
Feb 2018 - Mar 2018
Contract work Dell Desktop and Laptop deployment at Randolph AFB, Port of San Antonio, Lackland AFB Security Hill. Imaging 500 plus laptop and desktop computers Utilizing PXE and CPmigrator plus manually recovering user data when necessary. Contract work Dell Desktop and Laptop deployment at Randolph AFB, Port of San Antonio, Lackland AFB Security Hill. Imaging 500 plus laptop and desktop computers Utilizing PXE and CPmigrator plus manually recovering user data when necessary.
-
-
-
USAA
-
United States
-
Financial Services
-
700 & Above Employee
-
Senior Analyst/Consultant Level 2
-
Apr 2016 - Nov 2017
•Hardware and software Desktop, Laptop, IPAD, IPod, Android, Technician.Email Software.•Support MIcrosoft Office 2007, Microsoft Outlook 2007, 2013, 2016, 365.•Windows XP Professional, 7, 8, 10 operating system•Active Directory, SCCM, Service Now,•Internet Explorer all versions•Diagnose and resolve software and hardware incidents, including Dell and HP laptops hardware repair plus recover across a range of software applications.•Assist users with any logged IT related incident.•Ownership of issues carrying out problem analysis implement temporary or permanent fixes restoring user back to service.•Escalating incidents to other support teams where necessary.•Diagnose, troubleshoot, hardware, software and components for projectors, audio systems, in classrooms and conference rooms.•Citrx receiver, Xenapp configuration and support.•Record, update and document requests using the IT service desk system.•Install and configure new peripherals.•Upgrade different home grown inhouse types of software.•Cisco, ATT and lucent phone plus polycom maintenance, program and configure.•Resolve incidents with printers, copiers and scanners.•Maintain first class level of customer service.•Technical support supporting customer base 24/7/365.•HP thinlan/thicklan computer•Cisco 881 Router•Cisco unified Cm console•Cisco AnyConnect VPN Show less
-
-
Senior Analyst/Consultant
-
Aug 2013 - Mar 2016
* Technical support supporting customer base 24/7/365. HP thinlan/thicklan computer Cisco 881 Router Cisco unified Cm console Cisco AnyConnect VPN Networking software Operating system software VMware Citrix Laptops Desktops Monitors VOiP Phones PCOMM * Diagnose, troubleshoot, hardware, software and components .* Assist employees with solving issue with application software and procedures.* Support MIcrosoft Office 2007, Microsoft Outlook 2007, Microsoft Outlook 2013 Windows XP Professional, Windows 7, Windows 8, Windows 10 operating system Active Directory Internet Explorer all versions Show less
-
-
-
Texas A&M University-San Antonio
-
United States
-
Higher Education
-
500 - 600 Employee
-
ITS Computer Technology Specialist
-
Mar 2011 - Aug 2013
* Program voice services and equipment with Cisco Unity connection Administration console for phones voice mails and password reset. * Administrator for Cisco unified Cm console to setup phones and users. * Hardware and software Desktop, Laptop, IPAD, IPod, Android, support Technician. * Administrative support for Symantec Ghost Enterprise server utilize for volume imaging and duplicating of Windows NT, 7, 8 and XP on DELL, Hewlett-Packard and customized product line desktop and laptops * Extensive support knowledge for Ricoh 4100, 5000, 6001SP printers, Xerox, Hewlett-Packard and Epson. * Support hardware and software Class room projector, audio, network and monitor environment * Bilingual (Spanish/English) helpdesk and computer technical support tier 1, 2 and 3 * Email Software (Outlook, sendmail, etc), Internet Browser (Chrome, IE, etc.), *Advanced knowledge of Internet, Blackboard, Microsoft Office Processional, MIcrosoft Office 2007, Microsoft Outlook 2007, 2013. Show less
-
-
-
Futurex
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Senior Solutions Architect
-
Nov 2006 - Jun 2009
•Implement and provide technical support strategies for Latin America and Caribbean. •Design, configure, and test computer hardware, networking software and operating system software for encryption and key injection computer systems. •Developed benchmark testing strategies for our Host Security Modules and Key Management Servers •Coordinate with vendors and with company personnel to facilitate transition of out sourced manufacturing to in-house. •Designed and implemented manufacturing design and process for assembly of encryption computer systems. •Diagnose, troubleshoot, and resolve hardware, software and system problems, and replace defective components when necessary for encryption, key injection and remote key injection computer systems. •Maintain logs related to encryption system functions, as well as maintenance and repair records. •Provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system. •Train people in computer system use including Windows server 2003, Win 2000, XP and 7 including Microsoft office, Excell, Power Point, Access database, and various application software. •Read technical manuals, confer with users, or conduct computer diagnostics to investigate English, Spanish and Portuguese Technical writing and editing of all Technical manuals and reference guides for encryption computers. •Level 2 and 3 Senior Engineer for worldwide Xceptional Support team. •Conduct end user training utilizing web base remote application software. •Responsible for new hire training on manufacturing, support and in-house ui encryption code. •Inspect laptop equipment and read order sheets to prepare for delivery to users. •Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. •Modify and customize commercial vendor programs for internal needs. Show less
-
-
-
Hewlett Packard Enterprise
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Server Support Off-Site Engineer V
-
Jul 1990 - Dec 2004
Server Support Off-Site Engineer V PCC & TCC MC/MS Senior Network Engineer, Atlanta, GA Response Center Engineer, Atlanta, GA Response Center Associate Engineer, Atlanta, GA Global Account Technical Administrator, Atlanta, GA Special Desk Coordinator, Mountain view, CA Customer Support Coordinator, Mountain view, CA * TCC/PCC Mission Sensitive and Mission Critical Senior Network Engineer. * TCC: Network, System Administration and Down Systems * PCC: Network, Sendmail * Solution Center Engineer for the following skills: System Administration, Down Systems, Network, Omniback Sendmail, Service Guard, Printers * Front End: ITO, Programming languages, Novell, NT, Network Node Manager VUE, CDE, Xwindows. * Product Competency Center for the following skills: Network and Net Icon * Network and Down System Specialist * XP256 Software Support TAC. * Software and hardware front end Support Engineer. * Coordinate customer software/hardware support and resources. * Develop and document end to end business solution process. * Maintain Global Accounts irc08 menus, Fireman and Trakii access environment. * Update team tools to meet Global Account environment needs. * Global Account’s NT System Administrator for systems Chicago/Boston mail servers * GATA representative for FORD Account. * Developed and maintained control procedures for CCM HW dispatch. * Mentor new processes and applications. * Designed and developed workable solution for Reflex Holiday procedures for Atlanta and Mountainview Central Call Management Response Centers. * Member of Beta test team for Transval tool. * Engineer Service Desk Coordinator for hardware and software support calls with field and Internal. Show less
-
-
Education
-
1988 - 1989
CBM Computer Technology
Associate of Applied Science, Computer Science
Community
