Jessop Appell

Consultant at Triniti Consulting, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Indianapolis, Indiana, United States, US

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Credentials

  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Jun, 2018
    - Nov, 2024

Experience

  • Triniti Consulting, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant
      • Oct 2022 - Present

  • Milestone Utility Services
    • United States
    • Utilities
    • 1 - 100 Employee
    • Functional Consultant
      • Jul 2021 - Oct 2022

      • Designed and documented IVR call flows supported by AWS Connect• Supported client with business analysis, documentation, and data modeling for AWS Connect implementation• Collaboration with clients for designing business requirements • Designed and documented IVR call flows supported by AWS Connect• Supported client with business analysis, documentation, and data modeling for AWS Connect implementation• Collaboration with clients for designing business requirements

  • CenterPoint Energy
    • United States
    • Utilities
    • 700 & Above Employee
    • Business Analyst - IT
      • Feb 2019 - Jul 2021

      • Facilitated changes in ServiceNow• Responsible for Emergency Changes related to Oracle products (CCB, MDM, and ODM)• Worked directly with business users to enhance Oracle products• Manage and supported large customer billing systems • Facilitated changes in ServiceNow• Responsible for Emergency Changes related to Oracle products (CCB, MDM, and ODM)• Worked directly with business users to enhance Oracle products• Manage and supported large customer billing systems

  • Vectren, A CenterPoint Energy Company
    • United States
    • Utilities
    • 1 - 100 Employee
    • Application Analyst I
      • Jan 2018 - Feb 2019

      • Implementation of Oracle Utility Suite (CCB, MDM, ODM)• Configured and tested in lower tier environments• Developed and ran test cases in Application Lifecycle Management (ALM)• User security management for Large Customer Billing team• Facilitated monthly demos to showcase progress to the business• Certified Scrum Master certification (June 2018) • Implementation of Oracle Utility Suite (CCB, MDM, ODM)• Configured and tested in lower tier environments• Developed and ran test cases in Application Lifecycle Management (ALM)• User security management for Large Customer Billing team• Facilitated monthly demos to showcase progress to the business• Certified Scrum Master certification (June 2018)

  • OneMain Financial
    • Financial Services
    • 700 & Above Employee
    • Project Analyst Intern
      • Mar 2017 - Dec 2017

      - Presented data flow diagrams- Supported PM’s with documents- Implemented/Supported project allocation software

    • Infrastructure Admin Intern
      • Nov 2015 - Mar 2017

      - Setup servers- Supported web development team- Implemented/Supported IBM Connections

  • Schnuck Markets, Inc.
    • Retail Groceries
    • 700 & Above Employee
    • Cashier
      • Nov 2014 - Jul 2015

  • Pump It Up
    • United States
    • Entertainment Providers
    • 100 - 200 Employee
    • Supervisor
      • May 2012 - Nov 2014

Education

  • University of Southern Indiana
    Bachelor’s Degree, Computer and Information Sciences and Support Services
    2013 - 2017

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