Jessika Fleming

Call Center Manager at Call Center
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English -

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Bio

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Credentials

  • Standard First Aid, CPR and AED
    St Johns Ambulance
    Mar, 2017
    - Oct, 2024

Experience

  • Call Center
    • Consumer Services
    • 700 & Above Employee
    • Call Center Manager
      • Feb 2018 - Present

      Manage, hire, train and coach a team of over 15-20 employees Implement new policies/procedures for our call center As well as focusing on Technical support for our various Shop all over Canada. Manage, hire, train and coach a team of over 15-20 employees Implement new policies/procedures for our call center As well as focusing on Technical support for our various Shop all over Canada.

  • Fun Park Amusement Center
    • Sherwood Park, Alberta, Canada
    • Operations Manager
      • Oct 2016 - Feb 2018

      Oversee daily activities and manage a large team15-20. I also upheld financial budgets and targets ensuring profitability for the company. The position has helped me form a well-rounded team and allowed me to discover my strengths and weaknesses as a manager. I have listed below some of the relevant skills to I have attained and honed over the course of my career. • Interviewed, hired, trained, scheduled, and supervised staff • Responsible for balancing POS system and bank deposits • Responsible for placing orders, receiving stock, and merchandising • Inventory control

  • Save-On-Foods
    • Deli Department 3rd Assistant
      • Jun 2012 - Dec 2016

      In this role I learnt the skills to become a team leader, how to multitask and take on the responsibility of being held accountable. My position was recognized as management of customer service. • Knowledge of all sub-departments of the deli • Control Inventory • Work with vendors daily to ensure all products are available for customers • Support with ordering on a daily basis • Help train and coach new employees • Be creative in designing deli/dessert platters for catering weddings/family events

Education

  • Felpham Community Collage
    na
    2007 - 2010
  • Salisbury composite high school
    2011 - 2014

Community

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