Jessielyn Pulvera - Andrew ,MM

Area Business Manager at OYO Philippines
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Davao Region, Philippines, PH
Languages
  • English Professional working proficiency
  • Filipino Full professional proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • NCII in Housekeeping
    -

Experience

  • OYO Philippines
    • Philippines
    • Hospitality
    • 1 - 100 Employee
    • Area Business Manager
      • Sep 2019 - Present

      Reports to the Regional General Manager, this position examines, analyzes, and evaluates operations of assigned hotels to ensure adherence to OYO standards and policies. Acts as the primary strategic business leader of the property with responsibility for all aspects of the operation; including guest and employee satisfaction, financial performance, and sales and revenue generationKEY DUTIES & RESPONSIBILITIESDrives implementation of the OYO brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market shareServes as a passionate brand advocate and verifies that the intent of the OYO brand is demonstrated through the guest experienceBuilds strong rapport with property owners through proactive and on-going communication; keeps the owner informed of brand initiatives and guest experiencesInteracts with guests and other customers on a frequent basis to obtain feedback about their experiences on propertyVerifies property compliance with legal, safety, operations, labor, and OYO service standards

  • Green Windows Hotel
    • General Manager
      • Jan 2018 - Sep 2019

      Sales Management Oversees the accomplishment of sales objectives by evaluating sales plan,production targets, sales strategies, advertising, merchandising, and tradepromotion programs. Administers the annual sales target. Marketing Management Oversees the accomplishment of marketing objectives by evaluatingmarketing plan and marketing tactics. Oversees designs and marketing campaigns from conceptualization toexecution. Front Office Management Ensures outstanding customer care at all times, guests’ inquiries areanswered and concerns are addressed. Resolves customer issues, complaints, problems in a quick, efficient mannerto maintain a high level of customer satisfaction and quality service. Housekeeping Management Monitors and evaluates all housekeeping daily activities. Oversees completion of regular rooms’ maintenance and cleaning projects. Oversees implementation of preventive maintenance for both guestroomsand major equipment Performs other related duties and functions assigned by the President.

    • Head Of Sales
      • Sep 2014 - Jan 2018

       Objectively meet sales target. Analyzes monthly sales report in order to subsequently plan and formulatestrategies to boost up sales. Maintain complete knowledge of and comply with all departmental,divisional, and hotel policies, procedures, and standards. Coordinates with the IT Department to ensure accuracy of IT relatedprograms such as Xenia, Online Booking and even the website. Coordinates with the Marketing Department in terms of promotional events,collaterals and advertisements. Anticipates guests’ needs and respond promptly, if necessary. Maintains positive guest relations at all times. Monitors performance of front office , sales and reservations staffs andensure all procedures are completed to the department standards; rectifydeficiencies with respective personnel. Fosters and promote a cooperative working climate, maximizingproductivity and associate morale. Plans and conducts weekly, monthly departmental and Daily briefing. Assists in achieving or exceeding budgeted goals in sales, profit andoccupancy. Responsible for overseeing the implementation of hotel wide standards. Submits monthly accomplishment and other reports needed and required bythe President

  • FTC GOC/ Green Windows
    • Operations Head
      • Mar 2012 - Dec 2012

      • Spot checking of hotel rooms to ensure standards are maintained• Ensures control of expenditure is kept within budget• Responsible for negotiating and controlling contractors and suppliers.• Ensures budgets set are achievable• Ensures uniforms, linens and all relevant operating equipment is controlled and sufficient for hotel needs.• Ensures the safety and well-being of the guests stay.• Prepares and administers timely Performance Evaluations according to hotel standards.• Handles internal crisis and troubleshooting.• Prepares and check POs submitted by the Housekeeping Supervisor.• Administers renovations and equipments furnishings• Provides feedback to staff on their performance; handle disciplinary problems and counsel associate according to Hotel standards.• Attends daily briefings together with the other department• Chairs weekly room division meetings

  • Guaranteed Marketing Services (Monde Nissin Account)
    • Project Supervisor
      • Mar 2011 - Mar 2012

      • Conceptualizes newly proposed projects of Monde Nissin Corp. (Davao Region)• Manage and evaluate project needs, timeframes, and costs for the market.• Develops scope of work for special projects.• Generate project and budgetary estimates.• Manage and monitor workflow within operations.• Recommend solutions and changes for improving service levels. • Conceptualizes newly proposed projects of Monde Nissin Corp. (Davao Region)• Manage and evaluate project needs, timeframes, and costs for the market.• Develops scope of work for special projects.• Generate project and budgetary estimates.• Manage and monitor workflow within operations.• Recommend solutions and changes for improving service levels.

  • FTC Group of Companies Corporation
    • Human Resource Assistant
      • Dec 2009 - Mar 2011

      • Assists in safekeeping of all the 201 files of employees and their employment contract.• Assists in the hiring, placement and dismissal / termination.• Assists the employees in their leave / overtime and cash advance applications.• Assist in addressing complaints and problems of the employees.• Assists the department heads in assessing and evaluating employees.• Assist in coordinating with the recruitment program of the company from sourcing to placement.• In charge of administration and monitoring of government-mandated and corporate benefits and reports of all employees• Conducts meetings with employees as often as necessary.• Attends to weekly management meetings as scheduled, in the absence of the HR Head.

  • K-Link Phil. Incorporated
    • Business Development Executive
      • May 2009 - Feb 2011

      • Responsible for the various company trainings like Business Opportunity Presentation ( BOP ), in depth product training and other company or product related training. • Conducts research and in depth study on the new products developed and introduced by the company focusing on the content or ingredient of the product and its benefits and proper use. • Assists in planning and setting up of company sponsored/initiated events like exhibits, recognitions and grand trainings to be held at the Head Office and key provinces of Visayas and Mindanao.

Education

  • Holy Cross of Davao College, Inc.
    Master’s Degree, Business Administration and Management, General
    2013 - 2015
  • University of Southeastern Philippines
    Doctor of Philosophy - PhD, Organizational Studies
    2019 -

Community

You need to have a working account to view this content. Click here to join now