Executive Assistant to the Deputy CAO of Infrastructure, Development & Enterprise

• Dec 2019 - Present

Providing senior-level administrative support to the Deputy CAO of Infrastructure, Development and Enterprise Services, I spend my days ensuring that our world keeps turning as efficiently as possible, during a pandemic and beyond. Our service area includes the following departments: Economic Development and Tourism, Planning and Building Services, Environmental Services, Facilities and Energy Management, and Engineering and Transportation Services.

Administrative Assistant, Facilities Management

• Sep 2018 - Dec 2019

I provided direct support to the General Manager as well as more generally to the department, I made it my business to see that deadlines were met, projects were supported, and that the office ran smoothly. On the day-to-day, I coordinated meetings and took minutes, managed calendars, processed finances, drafted correspondence, proofread and formatted documents, and forecasted upcoming needs or issues. The Facilities Management department encompasses Corporate Building Maintenance, Accessibility Services, Capital Projects, and Corporate & Community Energy. Show less

Administrative Assistant, Office of the Chief Administrative Officer

• Oct 2015 - Sep 2018

My focus was the organization and support of initiatives within the Office of the Chief Administrative Officer, from daily office operations to large-scale plans. Responsibilities included providing excellent customer service to all staff, constituents, stakeholders, and other levels of government, creating meeting agendas and minutes, event and meeting planning and coordination, consulting with management on upcoming projects and priorities, creating schedules and workplans to enable appropriate goal-setting and achievement, and keeping team members appraised of developments and timelines. I also represented the CAO Service Area in internal working groups, consulting with staff on how to develop and improve City processes. Show less

Recruitment and Retention Specialist

• Dec 2014 - Oct 2015

I managed the daily operations of the Express Pros Kitchener office through multitasking, prioritizing, and delegating tasks. In addition to screening all incoming resumes, maintaining the associate database, and delivering excellent and empathetic customer service, I developed and executed promotional strategies to source candidates and market them to employers. I also wrote and managed all job postings across two offices, resulting in a 20% increase in workforce over 9 months, and handled administration, auditing, and optimization of social media feeds, more than doubling the followers/engagement of managed accounts. Show less

Front Office Coordinator

• Aug 2014 - Nov 2014

Customer Service Representative

• Nov 2014 - Jun 2015

As a Customer Service Representative at GBL, I was responsible for managing and resolving issues autonomously through a high-volume support ticket system, manually assessing and approving withdrawals of large sums in order to prevent fraud, and grading/evaluating online wagers, conducting online research to verifying accuracy across multiple sources. As a Customer Service Representative at GBL, I was responsible for managing and resolving issues autonomously through a high-volume support ticket system, manually assessing and approving withdrawals of large sums in order to prevent fraud, and grading/evaluating online wagers, conducting online research to verifying accuracy across multiple sources.