Technical Product Manager

• Jul 2021 - Present

Software Developer, DevOps

• Jul 2017 - Jun 2021

Our primary responsibilities were to maintain and upgrade the supply chain infrastructure of our CI/CD pipelines. On top of my duties as a technical individual contributor, I actively partake in strategic technical discussions, and being the "glue" to make sure the work we do is efficient and provides value to our users in the broader R&D team.• Implemented and maintained tools used in CI/CD supply chain, including Jenkins on K8s, Github, Artifactory, and ArgoCD. This included migrating our manually maintained appliances to configuration-as-code projects using Terraform and Ansible.• Collaborated with multiple teams to coordinate implementation efforts for cross-browser testing tool, keep stakeholders up-to-date with regards to changes and progress in the project, and ensure the outcome of the work satisfied the need of the QA automation team.• Acted as Product Manager to maintain our product backlog and organize requirements for initiatives during the quarterly planning process.• Worked and interned with an experienced Product Management team to plan and pitch deprecation plans for legacy products.• Developed and maintained internally developed testing frameworks and auxillary tools that are widely used by the entire development organization.• Developed Grafana and Sumologic dashboards to monitor metrics in order to meet our internal SLA.• Acted as the Scrum master to adopt and mediate the Scrum process as the first Agile team in DevOps.• Hosted onboarding sessions for new hires on Hootsuite's testing culture.• Planned and hosted social events as part of the DevOps social committee.• Mentored Co-Op students and new additions to the team to bring them up to speed on our practices and culture, and to ensure that they are productive starting on their first day. Show less

Junior QA Enginner

• May 2015 - Jul 2017

My responsibilities as a QA Engineer included manual testing, test planning, create automated UI tests, and maintain our internal automation frameworks. When I was transitioned into an automation focused role, I was involved in creating new testing frameworks and internal tools. In my role as an Automation Engineer, we saw increased adoption of our testing frameworks in the larger development team.• Maintained legacy smoke tests written in the Casper framework to ensure minimal disruption to our CI pipeline by reducing the number of false test results.• Composed, maintained, and executed test plans as the primary tester on several internal and external facing projects.• Created and maintained automated UI tests with the Casper framework.• Created and maintained automated UI Tests with our internally developed framework for new features.• Advocated for the importance of having UI test coverage to the larger development team, and hosted educational sessions for developers who are interested in learning UI test automation.• Contributed to the development of our NodeJS-based testing frameworks for UI and API testing.• Contributed to the development of our internal test management system that uses ReactJS for front end, and Golang for back end. This tool massively improved the way we managed our tests, and we were able to respond to false positive failures much more quickly.• Maintained legacy deployment tools to improve our deployment process. Show less

Adult Archery Instructor

• Apr 2015 - Jul 2016

I was part of the teaching staff at Lykopis that supervised adult introduction to archery workshops, regular adult archery classes, and private lessons. I was part of the teaching staff at Lykopis that supervised adult introduction to archery workshops, regular adult archery classes, and private lessons.

QA Engineer

• May 2013 - May 2015

Implemented part of the in-house automation framework based on Selenium WebDriver, TestNG, and TestRail. Ensured the timely deployment of new releases by coordinating efforts with developers and other QA team members. • Implemented and maintained automated test cases for new features • Migrated existing Selenium RC tests to Selenium WebDriver using PageObject • Performed manual tests to ensure features conform to requirement • Participated in requirement discussion for new features with developers and product managers • Coordinated testing efforts between various resources, including other QA team members and development staff • Managed and created internal documents such as test plans, technical summaries of functional areas in the application, and process documents • Managed functional areas in terms of feature verification, bug tracking, and enhancement requests Show less

QA Technologist

• Apr 2011 - Mar 2013

Experienced with creating and managing tests using automated testing tools such as FitNesse and Selenium. Made key suggestions to improve the application’s global readiness. Also responsible for educating staff in development on using FitNesse and Selenium as tools to create acceptance tests.• Created and maintained project test plans, acceptance test suites, integration test suites, compatibility test suites, and performance test suites for web base applications.• Coordinated efforts between business analysts and developers on key issues such as product design, requirement, and test data setup for integration tests.• Tracked and verified bugs using various tools include SalesForce and TFS.• Well versed in best practices of manual testing, such as test script writing and test result reports.• Triaged development priorities based on inputs from product management and sales.• Defined goals specific to development phase in order to achieve marketable product in a timely manner Show less

Technical Support

• Sep 2009 - Mar 2011

Provided accurate and quick response to users of the STEMSOFT suite of applications, and aided clients’ IT support personnel in troubleshooting applications. Proactively reached out and followed up with clients when new product launched to ensure speedy adoption.• Written and revised instructional media including application user’s guide, installation instruction, application version release notes, and application instructional video• Maintained invoices to clients• Triaged high priority client issues with product manager and QA Show less