Experience

Hard Rock Hotel Shenzhen

• China
• Hospitality
• 1 - 100 Employee

• Training & Development Manager

  • Mar 2017 - Present

• Learning & Development Manager

  • Mar 2017 - Jun 2021

  (The first Hard Rock International hotel in Mainland China)1. One of pre-opening team, in charge for planning and building hotel learning & development system;2. Translating and roll out all Hard Rock International training presentations and materials;a) Walk This Wayb) Amplified Service & Service Recovery c) Hard Rock Music & VIBE d) Strength Based Leadership e) Managing Generations f) Hiring Rock Stars g) Managing Up h) Leading with Purpose i) Prioritization 101 & Communication 101j) Building a Team Culture 3. Designing all orientation courses and roll out for all new rockers in pre-opening time for better understanding and awareness for Hard Rock new culture and brand;4. Working with HODs to do Hotel Product knowledge and depts. basic operation briefing for all to know hotel Product line and positioning;5. Assisting Hard Rock Taskforce team in practice trainings in last pre-opening time. Operating system, Fire Fighting, Emergency Process and Energy Saving Trainings with IT, Engineering, Security and supporters together;6. Building “Culture Club”, which a voluntary employee committee by passionate, fun-loving, creative and dedicated members to organize activities with four topics: Ambassador, Philanthropy, Save the Planet and Athletics to engage our rockers;In May 2019, attended Hard Rock International Walk This Way Certification Training in Penang, Malaysia, which is HRI Asia Pacific Training Summit, then became Certification Trainer;In June 2020, as a member of Taskforce, supporting pre-opening of Dalian Hard Rock Hotel (the second in mainland China) in Learning & Development and HR.Nominated "Rock Manager" of Hard Rock Shenzhen in 2020 annual award. Show less



Pullman Guangzhou Baiyun Airport 广州白云机场铂尔曼酒店

• Guangzhou, Guangdong, China

• Learning and Development Manager

  • Aug 2015 - Feb 2017

  1. Transformer of Accorhotels LUB hotels “Feel Welcome Feel Valued” Values Leadership Program: one of ten in Greater China. Translated the training material with others and roll out in hotels; 2. Certified Trainer of Pullman: participated in “Accorhotels Academie Greater China Learning Week” and got certified brand trainings as per following: a. Pullman In Turn In Style b. Pullman Body &Soul c. Pullman Welcom’In d. Time Out 21 e. Living the Brand Experience f. Priority & Resolution g. Enabling Excellence 3. Hotel Learning & Development System: edited Keys to Success Kit with depts. trainers, which is the training plan and schedule for new staff in probation; 4. Diversified Positive Discipline, First Aid Training, psychological counseling, Health Lecture, Computer software training, Make-up training etc. 5. E-learning System: drew, promoted and lay out “Lobster Ink”, “English First”, “Accorhotels On-line University”, “Landow System” to offer more flexible learning tools; 6. Pullman Guangzhou Baiyun Airport Toastmasters International Chinese Club: which club belonged to E Region N4 District in China. As club chairman to develop members, organize club meetings & workshops. Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Learning and Development Dept.

  • Oct 2011 - Feb 2017

  Training Office-Assistant Training Manager-Training Manager-Learning & Development Manager Training Office-Assistant Training Manager-Training Manager-Learning & Development Manager



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Training Manager

  • Apr 2013 - Aug 2015

  Softel Brand Trainer 索菲特品牌培训师: a) Magnifique Journey 美妙绝伦之旅 b) Sofitel Appearance 索菲特仪表 c) Sofitel Attitude 索菲特态度 d) Keeping the Basic Right 坚持正确的基本要素 e) Keys of Luxury Experience 奢华体验的关键 f) Fit for Business 商务适用技巧 g) Enabling Excellence 创造卓越的表现 h) Succeeding Together 共同成功 i) Selecting the Right Talents 甄选合适的人才 Softel Brand Trainer 索菲特品牌培训师: a) Magnifique Journey 美妙绝伦之旅 b) Sofitel Appearance 索菲特仪表 c) Sofitel Attitude 索菲特态度 d) Keeping the Basic Right 坚持正确的基本要素 e) Keys of Luxury Experience 奢华体验的关键 f) Fit for Business 商务适用技巧 g) Enabling Excellence 创造卓越的表现 h) Succeeding Together 共同成功 i) Selecting the Right Talents 甄选合适的人才



Sofitel Dongguan Royal Lagoon & Golf Resort 索菲特东莞御景湾酒店&峰景高尔夫酒店

• Dongguan, Guangdong, China

• Trainng Manager

  • Apr 2013 - Aug 2015

  1. Sofitel Ambassador Full Program: Piloting through “Trainer Pass Dimension”, and as one of Centralized Brand Trainers of Academie Accor Greater China, as Certified Trainer of Sofitel brand trainings as per following: a. Magnifique Journey b. Sofitel Appearance c. Sofitel Attitude d. Keeping the Basic Right e. Keys of Luxury Experience f. Fit for Business g. Enabling Excellence h. Succeeding Together i. Selecting the Right Talents At the end of 2013, achieving successfully the training target of 10.33% of “Accreditation Ambassador” in hotel (from 0 to 56 pax by every ambassador must attend 7 courses in “Be Ready” step. Only one hotel achieving target in Sofitel Greater China) 2. Leadership Training of Accor Academie: inviting trainers from Accor to do leadership training, including: Keys to Communication, Train The Trainer, Leadership Development Part1-3, A Manager Part 1-2, and Virtual Classes. The leadership including: Team Communication, Situational Leadership, Coaching Others, Team Motivation, Motivation at Work, Time Management, Managing Emotional Intelligence etc. 3. DISC Personality Survey Program: learning DISC Personality test method by myself. Doing the survey for EXCOMs, HODs, and finished analysis report independently. Also designed “DISC Profile Questionnaire Training & Workshop”. 4. Ambassadors Relationship: organizing Sofitel’s got Talent, Planet 21 Distance Race, English Club, Photography Competition, WAAG Day, Karaoke Competition, Annual Party etc. Show less



Sofitel Dongguan Humen Oriental 东莞虎门索菲特酒店

• Dongguan, Guangdong, China

• Training Officer

  • Oct 2011 - Apr 2013



Chamen Hotel Qingxi Dongguan

• Dongguan, Guangdong, China

• Training Officer

  • Dec 2010 - Oct 2011



Dongguan Cinese Hotel Co. Ltd

• Hospitality
• 1 - 100 Employee

• Training Teacher

  • Aug 2009 - Dec 2010