Customer Support Officer

• Jul 2023 - Present

Customer Service Team Lead

• Jul 2020 - Jul 2023

I was responsible for overseeing and coordinating a large team of customer service representatives to ensure efficient operations and excellent customer service delivery on behalf of Services Australia. The team responded to inbound calls as well as making outbound calls to and from the Australian community, often of a complex nature. I was responsible for overseeing and coordinating a large team of customer service representatives to ensure efficient operations and excellent customer service delivery on behalf of Services Australia. The team responded to inbound calls as well as making outbound calls to and from the Australian community, often of a complex nature.

Customer Service Attendant

• Aug 2017 - Jul 2020

Higher duty service attendant serving customers, partaking in upselling, stock-takes, compliance paperwork, stocking and ordering of products. Regular communication and assisting with deliveries of product and being responsible for cash delivered from armed guard trucks. Data entry and inputting Purchase orders into relevant systems. Adhering to OH&S safety, debt collecting, new hirer training and general cleaning and maintenance tasks. Higher duty service attendant serving customers, partaking in upselling, stock-takes, compliance paperwork, stocking and ordering of products. Regular communication and assisting with deliveries of product and being responsible for cash delivered from armed guard trucks. Data entry and inputting Purchase orders into relevant systems. Adhering to OH&S safety, debt collecting, new hirer training and general cleaning and maintenance tasks.

Shift Supervisor

• Jul 2016 - Jul 2017