Associate Director

• Mar 2023 - Present

Associate Director, Office of Masters Programmes & Lifelong Education

• Oct 2021 - Present

Areas of Focus: - Postgraduate (by Coursework) Programmes – Programme Management Work - CET Programme Management Work - SSG funded and non-SSG funded, Global Youth Programmes - CET Course Quality Assurance - Course Review and Approvals - Grant Management - Grant Utilization and Claims Management - Continuous Process Improvements Areas of Focus: - Postgraduate (by Coursework) Programmes – Programme Management Work - CET Programme Management Work - SSG funded and non-SSG funded, Global Youth Programmes - CET Course Quality Assurance - Course Review and Approvals - Grant Management - Grant Utilization and Claims Management - Continuous Process Improvements

Associate Director, Operations, Audit & Grant Management

• Mar 2018 - Sep 2021

Areas of Focus: - Quality Management System - Continuing Education & Training (CET) Programme Management & Administration - Training & Resource Management System - SSG Account & Grant Management - Continuous Process Improvements - regular review and streamline operational workflows and processes for optimal efficiency Areas of Focus: - Quality Management System - Continuing Education & Training (CET) Programme Management & Administration - Training & Resource Management System - SSG Account & Grant Management - Continuous Process Improvements - regular review and streamline operational workflows and processes for optimal efficiency

Senior Manager, Operational Excellence & Quality Management

• Aug 2011 - Feb 2018

Quality Management: a) Quality Management System (QMS) framework - Quality Policy & Objectives, QMS Documentation (Standard Operating Procedures and System & Process Charts) b) External Accreditation Assessment - SkillsFuture Singapore (SSG): Committee for Private Education (CPE) - Enhanced Registration framework, and Workforce Skills Qualifications framework, Early Childhood Development Agency (ECDA) - Early Childhood Training & Accreditation Committee framework. c) Internal Quality Audit d) Continuous Process Improvements Operational Excellence: a) Lean Six Sigma Projects b) Design Thinking Projects Service Excellence: a) Customer Experience - Service Campaigns & Initiatives b) Service Feedback Channel - Compliments, Complaints c) Focus Groups d) Outcome Evaluation System - Course & Module Evaluation, Graduates Survey, Employers Survey e) Service Quality Training & Learning Journey Show less

Manager - Customer Focus & Experience Strategy

• Oct 2010 - Jul 2011

Areas of Focus: 1) Customer Culture & Innovation 2) Customer Experience & Service Faculty 3) Customer Closeness Initiatives Areas of Focus: 1) Customer Culture & Innovation 2) Customer Experience & Service Faculty 3) Customer Closeness Initiatives

Manager - Process & Service Innovation

• Jan 2009 - Oct 2010

Areas of Focus: 1) Learning Lab 2) Cross-Functional Projects Areas of Focus: 1) Learning Lab 2) Cross-Functional Projects

Quality Assurance Representative

• Dec 2002 - Dec 2008

Areas of Focus: 1) Quality a. QMS/ISO 9001: 2000 b. External Quality Assessment c. Internal Quality Audit d. Management Review e. Quality Management Tools & Techniques 2) Customer Service & Operational Activities 3) Defects Management 4) Problem Solving & Continuous Process Improvements 5) Resources Development & Training - QMS/ISO 9001: 2000, Cross Functional Team Building Areas of Focus: 1) Quality a. QMS/ISO 9001: 2000 b. External Quality Assessment c. Internal Quality Audit d. Management Review e. Quality Management Tools & Techniques 2) Customer Service & Operational Activities 3) Defects Management 4) Problem Solving & Continuous Process Improvements 5) Resources Development & Training - QMS/ISO 9001: 2000, Cross Functional Team Building