Compliance Officer

• Oct 2020 - Present

Administrative Assistant

• Nov 2019 - Oct 2020

•Providing general secretarial / administration support to senior managers, directors and other teams. •First point of contact for customers, responsible for answering and screening telephone calls and face to face enquiries to ensure customers are directed to the correct department , so that their queries are dealt with appropriately. •Carrying out routine administrative duties such as filing, email distribution, and photocopying. •Providing general support to visitors and promoting a professional image of the company.•Extensive use of Microsoft Office and Outlook. •Scheduling appointments and maintaining calendars. •Scheduling both one to one meetings as well as group meetings with external parties, and organizing meeting agendas and documentation needed for the meetings.

Virtual Assistant

• Nov 2018 - Mar 2020

•Scheduling appointments. •Researching accommodation and travel routes that suit the client’s needs and timeframe.•Blog management, including proof-reading and scheduling blogs. •Running social media pages, SEO work, organizing mail forwarding. •Managing small teams of 4-5 people on behalf of the client, ensuring work was being completed in a timely manner, meeting deadlines and giving employees instructions and guidance when needed. •Assisting with visas and national documents. •Transcription, translation and creating voice software work. •Data entry using Word, Excel and Google Sheets.

Activity Manager

• Aug 2019 - Sep 2019

•In charge of the language school’s activity programme for over 1,200 Italian students. •Liaising with university staff, accommodation team, group leaders, and other managers. •Responsibility for the students under my supervision, and acting always to secure and never to endanger their physical and moral welfare.•Train, manage and motivate staff, establishing a friendly, professional, organised and motivational working culture and environment for the activity team.•Ensure staff rotas are fair and transparent, that the workload is delegated evenly amongst the team, and that the work matches the individual's skillset. •Organise and schedule activity rotas for 25 groups every two weeks.•Ensure staff skills and talents are utilised to maximum potential.•Develop and maintain open lines of communication with group leaders. •Ensure customer satisfaction making sure proper levels of student safety, welfare and discipline are maintained.•Ensure that what has been sold to the client is provided at the centre.•Ensure that the academic and recreational programmes are integrated.•Ensure student discipline, safety and welfare policies are implemented.•Planning, booking and confirming the activity and excursion programme.•Arrange all the transfers (excursions / arrivals / departures) of students.•Organise, manage, motivate and monitor staff members and teams. •Assist, support, and take over for other managers when required.•Organise daily staff meetings and uphold a high standard of staff management, answering any questions or concerns they may have. •Carry out residential supervision duties, including meal and bedtime supervision.•Carry out the 24hr emergency duties.•Leading the activity team, including induction training to all activity leaders and safeguard training. •Data entry and extensive daily use of Microsoft Office, Google Sheets, and Aruba mail.

Activity Manager

• Jun 2019 - Aug 2019

Activity Manager

• Jun 2018 - Jun 2019

Promoted to activity manager the following year, from June - August 2018.

Activity Leader

• Jun 2017 - Jun 2018

Activity leader from June - Aug 2017. Creating, leading and facilitating activities, excursions and events for Italian students visiting Leeds aged 11-19.

Kayak Camp Coordinator

• May 2019 - Jun 2019

Activity Instructor

• Jun 2016 - Jun 2019

English Language Teacher

• Nov 2018 - Apr 2019

Activity Leader

• Aug 2017 - Mar 2019

Game Master

• Oct 2017 - May 2018

English Language Teacher

• Jan 2015 - Jul 2015