Pharmacist Systems Analyst

• Jun 2021 - Present

Pharmacist Supervisor of Technology - Drug Information Center

• Jan 2017 - Jun 2021

Increased call handling staff efficiency, compliance, and customer service for a contact service that serves 12 pharma clients, supporting a staff of 50. Acted as the primary contact and liaison between healthcare providers and IT professionals/Project Managers.

Pharmacist Supervisor of Training - Drug Information Center

• Jan 2016 - Jan 2017

Ensured the Drug Information Center staff had the technical training and tools needed to deliver quality results. Participated in at least 7 audits yearly and managed training compliance processes. Supported 40 employees. Led a team of 2 trainers.

Pharmacist Trainer - Drug Information Center

• Jan 2015 - Jan 2016

Responsible for customer service and technology training, overall training structure, as well as process improvements within the RMPDC Drug Information Center.

Drug & Medical Information Pharmacist - Drug Information Center

• Jul 2011 - Jan 2015

Provided medical information and patient consultation to over 15 customers/day globally on behalf of the pharmaceutical industry, specializing in immunotherapy. Provided medical information and patient consultation to over 15 customers/day globally on behalf of the pharmaceutical industry, specializing in immunotherapy.

Pharmacy Intern

• May 2008 - May 2010

Associate Chemist (2005-2007); Chemist Technician (2004-2005)

• Feb 2004 - Jul 2007

Senior Conference Staff Member; Company Webmaster

• 1995 - 2007

Chemist I (Apr 2003-Feb 2004); Processing Assistant (Feb-Apr 2003); Receptionist (Jun 2002-Feb 2003)

• Jun 2002 - Feb 2004

Assisted Living Aid and Companion

• Jun 2001 - May 2002

Biology Research Assistant

• Feb 2002 - Apr 2002

Medical Records Clerk

• May 1999 - Aug 1999