Experience

SaaSOptics (Is now Maxio)

• United States
• Software Development
• 1 - 100 Employee

• Senior Application Specialist

  • Jul 2021 - Present

• Application Specialist

  • Dec 2019 - Present



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Technical Support Engineer

  • Jul 2012 - Dec 2019

  As a Support Engineer, I am responsible for triaging customer issues as soon as they are received. This includes researching the issue and gathering any necessary data from the client, and then using that data to recreate the issue and communicate it to my development counterparts. If it is a simple issue that does not require the input of my development team, I will contact the client and work with them to resolve the issue to their satisfaction. As a Support Engineer, I am responsible for triaging customer issues as soon as they are received. This includes researching the issue and gathering any necessary data from the client, and then using that data to recreate the issue and communicate it to my development counterparts. If it is a simple issue that does not require the input of my development team, I will contact the client and work with them to resolve the issue to their satisfaction.



Vitrue, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Support Engineer

  • Oct 2011 - Jul 2012

  Provided Initial Customer Support by phone and e-mail for Social Relationship Managemet platforms Investigated and resolved Customer Issues. Created detailed bugs to assist in investigation of technical issues Worked with Development Team to identify Customer Pain Points and created ways to ameliorate or eliminate them. Provided Initial Customer Support by phone and e-mail for Social Relationship Managemet platforms Investigated and resolved Customer Issues. Created detailed bugs to assist in investigation of technical issues Worked with Development Team to identify Customer Pain Points and created ways to ameliorate or eliminate them.



Sears

• United States
• Retail
• 700 & Above Employee

• PMT Technician

  • 2002 - 2011

  Prevent customer returns by repairing items when applicable. Process customer returns and ensure their shipment to a Central Return Center via UPS or freight. Maintain store and perform repairs as needed, such as painting, ceiling tile replacement, light fixture maintenance, store fixture repair and maintenance. Hanging of various signs and advertisement materials around store. Prevent customer returns by repairing items when applicable. Process customer returns and ensure their shipment to a Central Return Center via UPS or freight. Maintain store and perform repairs as needed, such as painting, ceiling tile replacement, light fixture maintenance, store fixture repair and maintenance. Hanging of various signs and advertisement materials around store.