Jessie Gold Koester
Vice President of Operations at Collectly, Inc.- Claim this Profile
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Topline Score
Bio
LinkedIn User
I had the pleasure of working with Jessie during a time of ramp up at Agoda USA on our partner services team. It was a rapidly changing environment with tough KPI's and large expectations. Jessie was consistently an example of a great sales leader, account manager and co-worker. She was always ready to lend a hand when needed and share a best practice with the team.
Chris Thompson
As a remote employee, it can be easy to slip through the cracks and just get by, but that’s not how Jessie approached her role at Managed by Q. She was the de-facto leader on a team of people new to the role and took ownership over her role as mentor, often leading team meetings, having 1:1s with newer employees, and giving guidance over Slack. On top of that, she was a top performer, finishing her tenure in the top ⅓ of subscriptions generated when we pivoted our business model in October. She’s a natural at the role and I believe will continue to hone her skills as a leader.
LinkedIn User
I had the pleasure of working with Jessie during a time of ramp up at Agoda USA on our partner services team. It was a rapidly changing environment with tough KPI's and large expectations. Jessie was consistently an example of a great sales leader, account manager and co-worker. She was always ready to lend a hand when needed and share a best practice with the team.
Chris Thompson
As a remote employee, it can be easy to slip through the cracks and just get by, but that’s not how Jessie approached her role at Managed by Q. She was the de-facto leader on a team of people new to the role and took ownership over her role as mentor, often leading team meetings, having 1:1s with newer employees, and giving guidance over Slack. On top of that, she was a top performer, finishing her tenure in the top ⅓ of subscriptions generated when we pivoted our business model in October. She’s a natural at the role and I believe will continue to hone her skills as a leader.
LinkedIn User
I had the pleasure of working with Jessie during a time of ramp up at Agoda USA on our partner services team. It was a rapidly changing environment with tough KPI's and large expectations. Jessie was consistently an example of a great sales leader, account manager and co-worker. She was always ready to lend a hand when needed and share a best practice with the team.
Chris Thompson
As a remote employee, it can be easy to slip through the cracks and just get by, but that’s not how Jessie approached her role at Managed by Q. She was the de-facto leader on a team of people new to the role and took ownership over her role as mentor, often leading team meetings, having 1:1s with newer employees, and giving guidance over Slack. On top of that, she was a top performer, finishing her tenure in the top ⅓ of subscriptions generated when we pivoted our business model in October. She’s a natural at the role and I believe will continue to hone her skills as a leader.
LinkedIn User
I had the pleasure of working with Jessie during a time of ramp up at Agoda USA on our partner services team. It was a rapidly changing environment with tough KPI's and large expectations. Jessie was consistently an example of a great sales leader, account manager and co-worker. She was always ready to lend a hand when needed and share a best practice with the team.
Chris Thompson
As a remote employee, it can be easy to slip through the cracks and just get by, but that’s not how Jessie approached her role at Managed by Q. She was the de-facto leader on a team of people new to the role and took ownership over her role as mentor, often leading team meetings, having 1:1s with newer employees, and giving guidance over Slack. On top of that, she was a top performer, finishing her tenure in the top ⅓ of subscriptions generated when we pivoted our business model in October. She’s a natural at the role and I believe will continue to hone her skills as a leader.
Experience
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Collectly, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Vice President of Operations
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Jan 2023 - Present
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Director Of Operations
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Nov 2021 - Jan 2023
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Head of Customer Success
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Jul 2020 - Nov 2021
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Managed by Q
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Customer Success Manager - Team Lead
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Oct 2019 - May 2020
● Oversaw, trained, and mentored 2 new members of the Customer Success team, conducting weekly meetings to go through performance metrics and areas of improvement ● Led weekly meetings with the product development and product marketing teams to give insight on product improvements, changes, and growth based on feedback from clients ● Met with the internal salesforce and data science teams on an on-going basis to create new processes to help improve efficiencies and reporting for the… Show more ● Oversaw, trained, and mentored 2 new members of the Customer Success team, conducting weekly meetings to go through performance metrics and areas of improvement ● Led weekly meetings with the product development and product marketing teams to give insight on product improvements, changes, and growth based on feedback from clients ● Met with the internal salesforce and data science teams on an on-going basis to create new processes to help improve efficiencies and reporting for the account management team ● Built and managed relationships with all enterprise clients including Amazon, Los Angeles Clippers, TikTok, LiveNation, Gainsight, and Lyft ● Conducted meetings to increase SaaS product adoption, increasing site usage by an average of 50% per user and increasing our mobile app downloads by 35% ● Top performer at the company in successfully converting over 80 existing customers to paid subscribers
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Account Manager
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Sep 2018 - Oct 2019
● Retained and grew the largest book of business on the west coast, achieving 107% to revenue goal in Q2 and the only member of the entire account management team to hit goal for Q3 at 101% ● Responsible for increasing spend in the LA market by 38% year over year ● Executed Quarterly Business Reviews and product trainings to keep churn to a minimum, maintaining the lowest churn rate on the team at 2% ● Served as the office leader for Los Angeles, coordinating all team events and… Show more ● Retained and grew the largest book of business on the west coast, achieving 107% to revenue goal in Q2 and the only member of the entire account management team to hit goal for Q3 at 101% ● Responsible for increasing spend in the LA market by 38% year over year ● Executed Quarterly Business Reviews and product trainings to keep churn to a minimum, maintaining the lowest churn rate on the team at 2% ● Served as the office leader for Los Angeles, coordinating all team events and managing office spend
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Agoda
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Singapore
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Software Development
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700 & Above Employee
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Market Manager
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Oct 2016 - Sep 2018
● Executed strategies and promotional activities with 120 hotel partners to enhance productivity, create additional opportunities to manage room availability, and increase the overall competitiveness of the Agoda website ● Trained new hires on Zendesk, Outlook, Agoda Extranet, and other internal systems ● Mentored entry level coordinators to ensure they hit their KPI’s and provide sales training and technical support when needed ● Created weekly and monthly supplier and internal… Show more ● Executed strategies and promotional activities with 120 hotel partners to enhance productivity, create additional opportunities to manage room availability, and increase the overall competitiveness of the Agoda website ● Trained new hires on Zendesk, Outlook, Agoda Extranet, and other internal systems ● Mentored entry level coordinators to ensure they hit their KPI’s and provide sales training and technical support when needed ● Created weekly and monthly supplier and internal reports on year over year growth, net margin, and overall booking numbers ● Increased room night growth by 22% year over year, the second highest percentage on the team Show less ● Executed strategies and promotional activities with 120 hotel partners to enhance productivity, create additional opportunities to manage room availability, and increase the overall competitiveness of the Agoda website ● Trained new hires on Zendesk, Outlook, Agoda Extranet, and other internal systems ● Mentored entry level coordinators to ensure they hit their KPI’s and provide sales training and technical support when needed ● Created weekly and monthly supplier and internal… Show more ● Executed strategies and promotional activities with 120 hotel partners to enhance productivity, create additional opportunities to manage room availability, and increase the overall competitiveness of the Agoda website ● Trained new hires on Zendesk, Outlook, Agoda Extranet, and other internal systems ● Mentored entry level coordinators to ensure they hit their KPI’s and provide sales training and technical support when needed ● Created weekly and monthly supplier and internal reports on year over year growth, net margin, and overall booking numbers ● Increased room night growth by 22% year over year, the second highest percentage on the team Show less
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WeddingWire
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Senior Venue Account Manager
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Jan 2014 - Sep 2016
● Generated the most amount of upsell revenue on the venue account management team ● Top revenue generator for entire local sales team ● Assisted in collection efforts for delinquent vendors ● Organized quarterly community service projects for the company as part of the Sales Giving Committee
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Senior Sales Associate
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Sep 2012 - Dec 2013
● On-boarded 179 new clients in the Greater San Diego area ● Exceeded revenue goals, growing the region by 44% ● Second highest Senior Sales Associate by percentage to goal for 2013 ● Connected local vendors to recently engaged couples through marketing tools and advertising opportunities on the WeddingWire network ● Made 40 outbound cold and warm calls per day to potential clients
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NBC Sports Chicago
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Production Intern
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May 2009 - Aug 2009
•Logged detailed descriptions of major sporting events using time codes •Wrote highlights of sports games and events that were read on air during live broadcasts •Worked the field at sporting events by conducting interviews, helping with camera work, and feeding material back to the station •Helped the team in research and errands for live action pre-production, production, and packages •Logged detailed descriptions of major sporting events using time codes •Wrote highlights of sports games and events that were read on air during live broadcasts •Worked the field at sporting events by conducting interviews, helping with camera work, and feeding material back to the station •Helped the team in research and errands for live action pre-production, production, and packages
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Education
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2008 - 2012
Penn State University
Bachelor's degree, Broadcast Journalism -
2011 - 2011
CEA Global Education
Study abroad, Liberal Arts and Social Sciences
Community
