Experience

Octopia

• Argentina
• Software Development
• 1 - 100 Employee

• International Key Account Manager

  • Apr 2021 - Present

  Bordeaux, Nouvelle-Aquitaine, France * In charge of several key accounts valued over 4M€/Y ; some of the duties include sales promotions and campaigns, identifying new levers for business, upkeeping the latest assortment with top brands and products, developing the business partnership with the different European marketplaces, respecting the tailored KPIs and maintaining a expert technical knowhow of the catalogue and order flows. * A team-leader role over the past year for which duties included; training the 10 new teammates,… Show more * In charge of several key accounts valued over 4M€/Y ; some of the duties include sales promotions and campaigns, identifying new levers for business, upkeeping the latest assortment with top brands and products, developing the business partnership with the different European marketplaces, respecting the tailored KPIs and maintaining a expert technical knowhow of the catalogue and order flows. * A team-leader role over the past year for which duties included; training the 10 new teammates, helping them develop their portfolio and marketplace knowhow, developing a unique team spirit with the challenges of remote working. * A unique expertise in over 80 European marketplaces in a vendor's perspective. Show less



Cdiscount

• France
• Software Development
• 700 & Above Employee

• International Key Account Manager

  • Jan 2020 - Apr 2021

  France * In charge of a portfolio of marketplaces valued over 4M€/Y; some of the duties included sales and promotion campaigns, identifying new levers for business, developing new projects and following up on the performance of these projects, developing a strong business partnership with key European marketplaces, developing a knowledge of technical flows and a knowledge of European marketplaces.

• Team Leader Customer Care

  • Feb 2019 - Jan 2020

  Bordeaux, Aquitaine, France * In charge of developing the different customer care practices for new marketplaces the team would sign up to. Understanding all the KPIs and specificities of the marketplace or country and writing up the process. Creation of a decision tree to facilitate operators' work with templates associated to the different situations. Setting up new projects and processes as the team grew. Understanding new tools and training new staff to the tools. Training and developing the knowhow of all new team… Show more * In charge of developing the different customer care practices for new marketplaces the team would sign up to. Understanding all the KPIs and specificities of the marketplace or country and writing up the process. Creation of a decision tree to facilitate operators' work with templates associated to the different situations. Setting up new projects and processes as the team grew. Understanding new tools and training new staff to the tools. Training and developing the knowhow of all new team members (up to 6). Managing the global KPI's for the team.

• International Customer Care

  • Dec 2018 - Feb 2019

  Bordeaux * Responsible for the customer care for two marketplaces in Germany and Italy; the duties included answering to all incoming messages, limiting reitetations and finding the best solution for the customer whilste having at mind the business' best interest. * Creative problem solving for situations that were new and where all flows weren't set or when issues arose. * Knowing how to work efficiently under pressure during the holiday season when the volume of tickets was at an all time high.

• Buying Team Assistant

  • Mar 2017 - Dec 2018

  Bordeaux, Aquitaine, France - Management of product page content - Optimization of web and mobile content (SEO) - Competitor analysis - Development of a variety of tools for the team for marketing purposes - Daily communication with French and international suppliers



International Chamber of Commerce

• France
• International Trade and Development
• 400 - 500 Employee

• Project Officer

  • Mar 2016 - Sep 2016

  Région de Paris, France  In charge of editing and uploading web posts  Coordinating mailing campaigns  Managing contacts on the company's CRM (Windows Dynamics) as well as company’s bespoke database  Organising conferences / trainings / seminars  Multicultural exchange with international lawyers on a daily basis  Creation of an activity report (statistics & recommendations)  Working languages: English and French

• Promotion Assistant

  • Sep 2015 - Mar 2016

  Région de Paris, France  Managing a complex calendar with over 400 events per year in the world  Organizing visits; preparing programmes and logistics for conferences (rooms, documentation, resfreshments…)  Digital marketing (mailing campaigns); updating the CMS; participating in developing social media accounts  Analysing marketing efforts (statistics) + elaborating communication tools from the data collected  Managing a USB project; replacement of hardcopy publications by electronic… Show more  Managing a complex calendar with over 400 events per year in the world  Organizing visits; preparing programmes and logistics for conferences (rooms, documentation, resfreshments…)  Digital marketing (mailing campaigns); updating the CMS; participating in developing social media accounts  Analysing marketing efforts (statistics) + elaborating communication tools from the data collected  Managing a USB project; replacement of hardcopy publications by electronic materials  In charge of shipping materials for conferences all around the world

• Bilingual Assistant

  • May 2014 - Sep 2015

  Région de Paris, France - Administrative management : dealing with incoming and outgoing calls and correspondence, drafting and formatting legal documents, keeping company bespoke database updated; - Teamwork : communication and oraganisation - created and implemented new organisational tools (spreadsheets, alerters) ; - Keeping good time management in a fast-paced environment; attention to detail and prioritizing tasks; - Creating standing orders and monitoring financial aspect.