Jessica T.

Operations Manager at IQ Verify Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Stoke Prior, England, United Kingdom, UK

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5.0

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Bill Croft, FSyI, F.ISRM, Cert. Ed

I have known Jess for many years, working together on a variety of projects including National Occupational Standards, International, and British Standard development as well as the design and development of accredited training programmes. Whilst I was working as a Director developing a new certification body called IQ Verify, I asked Jess to join the team and as a result she was instrumental in successfully preparing IQ Verify for UKAS accreditation. Jess's knowledge and understanding of the standards, project management and client management is second to none which gives her the ability to provide a multitude of services to IQ Verify's customer base"

LinkedIn User

I first worked with Jessica at Skills for Security when I was employed to cover her maternity leave in her role as Standards Developer. I quickly became aware of her expertise and eye for detail when deciphering the many intricacies demanded by our regulator, UK Commission for Employment & Skills (UKCES – now closed). Her templates and working processes, were held in very high esteem and often copied for their compliance and intuition, Peter Aird of Scottish Qualification Authority describing them as ‘role-model’ and asking permission to share with his Scottish contacts. This is further demonstrated by her current employment with (UKAS accredited) IQ Verify, which upon her arrival, was no more than a concept or dream. Throughout her journey she's received very little support yet developed IQ Verify into a fully operational Certification Body successfully accredited for; ISO9001:2015 Quality Management Systems, ISO27001:2013 Information Security Management, BS102000:2013 Investigative Services, BS7858:2012 Security screening of individuals, PSC1:2012 and ISO18788:2015 Management System for Private Security Operations and BS7958:2015 Closed circuit television (CCTV) Management and Operation and again has recently been described by the regulator (UKAS) as demonstrating role-model standards. Jess has an indomitable ability for deciphering a project from the bare bones of concept, interpreting into process, procedures and templates and following through to operational perfection and is a true and loyal asset to any employer lucky enough to find her.

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Experience

    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Operations Manager
      • Jul 2014 - Present

      Manage IQ Verify UKAS accreditation, including scope of certification, extensions, witness audits, head office audits. Maintain company risk register. Maintain and improve the quality management system and operations manual. Develop policies and procedures to ensure compliance. Audit compliance with quality policies and procedures. Analyse and implement corrective action within the organisation. Daily management of client audit activity to ensure impartiality, accuracy and reliability of service. Audit planning, reviewing and decision making of assessment decisions. Management of sub-contractor resource (approx. 10 auditors), including sign up, competency, contract review and document dissemination. Point of contact for all auditors and clients to ensure smooth communication between all. Organise and minute IQ Verify board meetings, impartiality meetings and management review meetings. Communicate with stakeholders at all levels, orally and in writing. Maintain auditable and accurate records. Website content and marketing literature. Raise invoices, issue and follow up with clients. Show less

    • United Kingdom
    • Security and Investigations
    • 1 - 100 Employee
    • Skills and Standards Development Officer
      • Aug 2007 - Jun 2014

      2007 to 2013 - Successfully project led 19 funded NOS/Qualification projects with a total revenue of £938k, 100% approval rate. 2014 – Project lead for 9 funded NOS development/review projects with a total projected revenue of circa £200k. Produce annual standards plan including detailed project plans, deliverables, milestones and financial plans. Develop, review and maintain National Occupational Standards (NOS), Qualification Frameworks and Functional Maps to meet industry requirements and Government quality assurance criteria. Co-ordinate and facilitate industry workshops with sector consultation groups, advisory groups and other key stakeholders. Liaise with industry and key stakeholders at all levels. Produce detailed reports, evidence and quality assurance documents for project deliverables. Create electronic national consultation questionnaires. Collate and analyse industry feedback provided during consultation. Attend and contribute to Awarding Organisation meetings. Proof read and format documentation for submission to UKCES. Submit project documentation to UKCES. Write and distribute press-releases. Manage project risks and report issues to management. Co-ordinate the activities of administration support. Show less

Education

  • University of Worcester
    Bachelor of Arts - BA Hons 2:1, Business Management & Intergrated IT Studies
    2000 - 2003

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