Experience

Chase Graphics, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Front Desk Receptionist

  • Aug 2023 - Present

  Putnam, Connecticut, United States



Worcester Envelope Company

• United States
• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2022 - Aug 2023

  Massachusetts, United States



Middlesex Savings Bank

• United States
• Banking
• 300 - 400 Employee

• Customer Service Representative

  • Jan 2019 - Jul 2020

  Westborough, MA Answered customer telephone calls promptly to avoid on-hold wait times.Completed special procedures for customers such as ordering new checks,stopping payments or investigating identity theft. Upheld strict financialcontrols by keeping funds secure. Educated customers on promotions toenhance sales. Entered customer interaction details in Cisco Finesse totrack requests, document problems and record solutions offered.Maintained a consistent, regular attendance record.



Knights Airport Limousine

• United States
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2016 - Aug 2019

  Politely assisted customers in person and via telephone and email.Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving problems on the spot. Created andmaintained customer profiles. Made and confirmed reservations.Maintained a consistent, regular attendance record.



Saint-Gobain

• France
• Wholesale Building Materials
• 700 & Above Employee

• Machine Operator

  • Jan 2018 - Jan 2019

  Worcester, USA Monitored, maintained and operated factory equipment. Cleaned and quality checked equipment. Consistently exceeded quota. Mixed ingredients by starting machines and mixing for specified times. Poured specified amounts of materials into machinery or equipment. Maintained a consistent, regular attendance record.



iParty

• Events Services

• Sales Department Specialist

  • Mar 2011 - Sep 2013

  Millbury, MA Cashiering, cleaning, customer service, stock, merchandising, training, balloon orders, inventory, closing/opening store, training