Jessica Russo
Director of Customer Success & Partnerships at Ayble Health- Claim this Profile
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Experience
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Ayble Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Customer Success & Partnerships
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Mar 2023 - 10 months
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Buoy Health
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Director, Strategic Partnerships
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Mar 2022 - Jan 2023
• Source and build relationships with strategic partners for Buoy Health's marketplace • As team lead, oversee partner sales, implementation and relationship management • Collaborate cross-functionally to create partner strategy and ensure ROI delivery
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Director, Operations
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Oct 2019 - Mar 2022
• Worked with leaders cross-functionally to develop repeatable, sustainable processes and best practices while continually identifying areas of improvement for the company • Led company-wide planning initiatives, including designing and launching an OKR system • Drove successful completion of ad hoc strategic projects and executive efforts
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Director, Product Delivery
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Apr 2019 - Oct 2019
Boston, MA, United States • Led all client implementations, aligning relevant internal and external stakeholders • Mapped out the Buoy customer journey to create transparency and process around our approach to client interactions and relationship management • Managed User Support team to develop and execute new support strategy
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MassChallenge
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Senior Partnerships Manager, MassChallenge HealthTech
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Jan 2018 - Apr 2019
Boston, Massachusetts • Directed corporate relationship management strategy for digital health startup accelerator, MassChallenge HealthTech, as lead partnerships manager • Served as key advisor to partners regarding corporate and startup collaboration strategy • Created high-impact, curated event and exposure opportunities to integrate partners into the digital health startup and innovation community • Drove partner renewals and sought new business opportunities for MassChallenge within the digital health… Show more • Directed corporate relationship management strategy for digital health startup accelerator, MassChallenge HealthTech, as lead partnerships manager • Served as key advisor to partners regarding corporate and startup collaboration strategy • Created high-impact, curated event and exposure opportunities to integrate partners into the digital health startup and innovation community • Drove partner renewals and sought new business opportunities for MassChallenge within the digital health ecosystem
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Partnerships Account Manager, Healthcare
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Oct 2016 - Jan 2018
Boston, Massachusetts • Managed relationships and renewal strategy with corporate partners in the healthcare space for MassChallenge Boston as well as MassChallenge's digital health startup accelerator, MassChallenge HealthTech • Integrated partners into startup and innovation community through the coordination and execution of key events and other exposure opportunities • Transitioned to dedicated MassChallenge HealthTech Partnerships Manager in September 2017 to build and lead partnerships strategy for… Show more • Managed relationships and renewal strategy with corporate partners in the healthcare space for MassChallenge Boston as well as MassChallenge's digital health startup accelerator, MassChallenge HealthTech • Integrated partners into startup and innovation community through the coordination and execution of key events and other exposure opportunities • Transitioned to dedicated MassChallenge HealthTech Partnerships Manager in September 2017 to build and lead partnerships strategy for the HealthTech program
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IHI
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Project Coordinator, The Leadership Alliance
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Aug 2015 - Oct 2016
Cambridge, Massachusetts • Dedicated project and relationship coordinator for IHI’s Leadership Alliance, a collaboration of healthcare organizations committed to working with one another as well as in partnership with their patients, workforces, and communities to deliver on the full promise of the IHI Triple Aim • Managed operations of planning, promotion, enrollment, and execution for in-person and virtual events featuring leading experts in healthcare and innovation fields • Created and maintained internal… Show more • Dedicated project and relationship coordinator for IHI’s Leadership Alliance, a collaboration of healthcare organizations committed to working with one another as well as in partnership with their patients, workforces, and communities to deliver on the full promise of the IHI Triple Aim • Managed operations of planning, promotion, enrollment, and execution for in-person and virtual events featuring leading experts in healthcare and innovation fields • Created and maintained internal knowledge management system to track Alliance progress and achievements as well as member organization information Show less
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C Space
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Media Production
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Consultant, Client and Consumer Services
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Sep 2012 - Aug 2015
Boston, Massachusetts • Led consumer engagement strategy for over a dozen online consumer communities for a variety of high profile clients in healthcare, finance, insurance, and CPG industries • Executed and managed consumer research projects to maximize engagement and ensure data quality • Analyzed data using qualitative and quantitative methods to develop creative deliverables and provide clients with actionable insights • Promoted in both 2013 and 2014
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Education
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Colby College
B.A., Global Studies, Economic Policy, Administrative Science