Recruitment Consultant

• Jul 2020 - Present

Recruitment Specialist

• Nov 2019 - May 2020

• Develop recruitment strategies to attract candidates who meet our clients’ specific requirements • Conduct in-depth interviewing and screening of job applicants • Grow and maintain a network of qualified candidates • Provide ongoing care and support, to ensure a positive candidate experience • Assist in providing exceptional account management to clients • Liaise with the sales team to develop leads • Develop recruitment strategies to attract candidates who meet our clients’ specific requirements • Conduct in-depth interviewing and screening of job applicants • Grow and maintain a network of qualified candidates • Provide ongoing care and support, to ensure a positive candidate experience • Assist in providing exceptional account management to clients • Liaise with the sales team to develop leads

HR Customer Support Associate (Payroll Specialist & Recruitment)

• May 2017 - Oct 2019

• Maintaining over 250 contractors HR profiles, payrolls, and documents • Completing payroll and being HR main point of contact for over 250 engineers. • Resolution of around 30 payroll and invoicing weekly issues (including lost checks, adjustments, etc.) • Managing over 250 timecard audits and collections (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS. • Time and Audit Billing report audit. • Provided and explained the expected… Show more • Maintaining over 250 contractors HR profiles, payrolls, and documents • Completing payroll and being HR main point of contact for over 250 engineers. • Resolution of around 30 payroll and invoicing weekly issues (including lost checks, adjustments, etc.) • Managing over 250 timecard audits and collections (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS. • Time and Audit Billing report audit. • Provided and explained the expected commissions VS the actual commission numbers for approximately 15 employees. • Resolution of all spread and commission related issues. • Completing around 30 weekly requests such as LOEs, ROEs, expense reports, compliance documentation, work permits, visa permits, etc. • Attending several client meetings for new recruitment opportunities with account managers. • Handling the Unemployment Process including claims and hearings. • Managing the Worker's Compensation Program and CSST including education, filing claims and alternate light duty locations. • Managing over 20 client agreement services, per diem applications and purchase order numbers. • Ensuring and completing an adequate supply of Pre-Employment Packets on hand for contractors, managers, and recruiters. • Ensuring the accurate and timely entry of starts and finishes in PeopleSoft. • Completing 15-20 weekly performance tracking reports and contributing to team scorecards And more... Show less • Maintaining over 250 contractors HR profiles, payrolls, and documents • Completing payroll and being HR main point of contact for over 250 engineers. • Resolution of around 30 payroll and invoicing weekly issues (including lost checks, adjustments, etc.) • Managing over 250 timecard audits and collections (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS. • Time and Audit Billing report audit. • Provided and explained the expected… Show more • Maintaining over 250 contractors HR profiles, payrolls, and documents • Completing payroll and being HR main point of contact for over 250 engineers. • Resolution of around 30 payroll and invoicing weekly issues (including lost checks, adjustments, etc.) • Managing over 250 timecard audits and collections (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS. • Time and Audit Billing report audit. • Provided and explained the expected commissions VS the actual commission numbers for approximately 15 employees. • Resolution of all spread and commission related issues. • Completing around 30 weekly requests such as LOEs, ROEs, expense reports, compliance documentation, work permits, visa permits, etc. • Attending several client meetings for new recruitment opportunities with account managers. • Handling the Unemployment Process including claims and hearings. • Managing the Worker's Compensation Program and CSST including education, filing claims and alternate light duty locations. • Managing over 20 client agreement services, per diem applications and purchase order numbers. • Ensuring and completing an adequate supply of Pre-Employment Packets on hand for contractors, managers, and recruiters. • Ensuring the accurate and timely entry of starts and finishes in PeopleSoft. • Completing 15-20 weekly performance tracking reports and contributing to team scorecards And more... Show less

Senior Fraud Specialist Agent

• Aug 2006 - May 2017

RBC Fraud Specialist. Throughout these years, I have gained a lot of experience in dealing with customer satisfaction, management, problem-solving skills and working in a call center environment. Other daily tasks that this position required were to analyze over 100 daily account information and suspicious activities, protect customer information, maintain over 100 clients’ information through the available databases, prevent fraud and resolving approximately 30 daily escalation calls as… Show more RBC Fraud Specialist. Throughout these years, I have gained a lot of experience in dealing with customer satisfaction, management, problem-solving skills and working in a call center environment. Other daily tasks that this position required were to analyze over 100 daily account information and suspicious activities, protect customer information, maintain over 100 clients’ information through the available databases, prevent fraud and resolving approximately 30 daily escalation calls as a senior agent. RBC has also taught me how to multi-task and to work in the most efficient ways to meet business goals and needs. I have also developed a strong sense of leadership that I have considerably gained at work. I am known to have a low-ratio of errors on client accounts and for maintaining great monthly statistics while offering great customer experience. I received 3 awards of excellent customer service within the bank. Show less RBC Fraud Specialist. Throughout these years, I have gained a lot of experience in dealing with customer satisfaction, management, problem-solving skills and working in a call center environment. Other daily tasks that this position required were to analyze over 100 daily account information and suspicious activities, protect customer information, maintain over 100 clients’ information through the available databases, prevent fraud and resolving approximately 30 daily escalation calls as… Show more RBC Fraud Specialist. Throughout these years, I have gained a lot of experience in dealing with customer satisfaction, management, problem-solving skills and working in a call center environment. Other daily tasks that this position required were to analyze over 100 daily account information and suspicious activities, protect customer information, maintain over 100 clients’ information through the available databases, prevent fraud and resolving approximately 30 daily escalation calls as a senior agent. RBC has also taught me how to multi-task and to work in the most efficient ways to meet business goals and needs. I have also developed a strong sense of leadership that I have considerably gained at work. I am known to have a low-ratio of errors on client accounts and for maintaining great monthly statistics while offering great customer experience. I received 3 awards of excellent customer service within the bank. Show less

Customer Service Representative

• Jun 2005 - Jul 2006

● Provide information and documentation on provider's services ● Assist clients with their statements and inquiries ● Change Customers' television programs ● Assist clients with technical issues ● Provide information and documentation on provider's services ● Assist clients with their statements and inquiries ● Change Customers' television programs ● Assist clients with technical issues