Experience

fabric

• United States
• Software Development
• 200 - 300 Employee

• Senior Account Executive

  • Aug 2023 - Present

  Toronto, Ontario, Canada



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Senior Account Executive, Enterprise

  • Dec 2021 - May 2023

  Greater Toronto Area, Canada With the mission to 'Make Commerce Better for Everyone', Shopify's innovation has been shaping what the new generation of commerce could look like. Some of the most innovative brands and senior executives trust me to solve their problems and drive desired outcomes. I am a part of the enterprise sales team at Shopify as the company moves up market, helping some of the largest brands in retail optimize their digital ROI and accelerate time-to-market. One of the top performers in… Show more With the mission to 'Make Commerce Better for Everyone', Shopify's innovation has been shaping what the new generation of commerce could look like. Some of the most innovative brands and senior executives trust me to solve their problems and drive desired outcomes. I am a part of the enterprise sales team at Shopify as the company moves up market, helping some of the largest brands in retail optimize their digital ROI and accelerate time-to-market. One of the top performers in the team, I exceeded my targets in the first year by achieving 162% of the platform GMV target, including the money products (Shopify Payments). Show less



Pivotree

• Canada
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Account Executive

  • Jan 2021 - Dec 2021

  Toronto, Ontario, Canada Pivotree's IPO transformed and expanded its Revenue team, and as a part of the senior member I manage what is categorized as 'major accounts' - responsible for ~ $13 million of Book of Business, and with a quota of $4.5 million new revenue from both existing accounts and new logo. Most important to me is that I bring value to my customers - existing and new alike - every day, and that's how I build my credibility. Sales must follow organically, and that's how I build and deepen my… Show more Pivotree's IPO transformed and expanded its Revenue team, and as a part of the senior member I manage what is categorized as 'major accounts' - responsible for ~ $13 million of Book of Business, and with a quota of $4.5 million new revenue from both existing accounts and new logo. Most important to me is that I bring value to my customers - existing and new alike - every day, and that's how I build my credibility. Sales must follow organically, and that's how I build and deepen my relationship with them.

• Strategic Account Executive

  • Jan 2019 - Jan 2021

  Toronto, Canada Area My role continues to transform as Tenzing re-branded to Pivotree and as the needs to serve our customers better evolve - both internal and external customers. I am ultimately responsible for the overall relationship with my customers by making sure they get what they need when they need them. Through elevated and strategic discussions, I provide insights and resources my customers need as they strive to achieve their goals in omni-channel commerce. Internally I own the revenue growth… Show more My role continues to transform as Tenzing re-branded to Pivotree and as the needs to serve our customers better evolve - both internal and external customers. I am ultimately responsible for the overall relationship with my customers by making sure they get what they need when they need them. Through elevated and strategic discussions, I provide insights and resources my customers need as they strive to achieve their goals in omni-channel commerce. Internally I own the revenue growth from the current ~$10 million account base, account health, executive sponsorship, and any other initiatives to align my customers' interest with Pivotree's.



Tenzing Managed IT Services

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2017 - Dec 2018

  Toronto, Canada Area Tenzing Managed IT Services is constantly evolving to do what's best for our customers - as a member of our newly formed Customer Success team, I am here to take care of my customers. That means understanding their business goals and how their commerce contributes to achieve them; knowing where they are in their eCommerce life cycle and where they want to be in 3 - 5 years and what they need now to get there; Being the trusted advisor to share our knowledge and experience as the… Show more Tenzing Managed IT Services is constantly evolving to do what's best for our customers - as a member of our newly formed Customer Success team, I am here to take care of my customers. That means understanding their business goals and how their commerce contributes to achieve them; knowing where they are in their eCommerce life cycle and where they want to be in 3 - 5 years and what they need now to get there; Being the trusted advisor to share our knowledge and experience as the commerce experts in the industry; Getting creative in helping my customers achieve true omni-channel; all the way down to making sure their sites are performing, secure, and reliable every day. My job is to help my customers be successful.

• Business Account Manager

  • Jan 2015 - Feb 2017

  Toronto, Canada Area As Tenzing grows rapidly in eCommerce managed hosting and IT services, my role has changed to the Business Account Manager. My focus is to build strong relationships, ensure contract renewals and lower client churn rate by increasing customer satisfaction level, and manage various projects successfully while liaison across internal resources. Also mandated is to expand our footprint through upselling & cross-selling, drive growths in clients businesses by understanding their business and… Show more As Tenzing grows rapidly in eCommerce managed hosting and IT services, my role has changed to the Business Account Manager. My focus is to build strong relationships, ensure contract renewals and lower client churn rate by increasing customer satisfaction level, and manage various projects successfully while liaison across internal resources. Also mandated is to expand our footprint through upselling & cross-selling, drive growths in clients businesses by understanding their business and technical needs.

• Senior Inside Sales

  • Jan 2014 - Dec 2014

  Toronto, Canada Area History records that the summit of Mount Everest was first reached by Sir Edmund Hillary but behind that glory was the greatest Sherpa Tenzing Norgay - this is the spirit of Tenzing Managed IT Services helping our clients to achieve their goals by ensuring efficient IT infrastructure and operations. Tenzing's focus is to support eCommerce merchants running platforms like Oracle ATG, Magento, Hybris, and more, by optimizing their online stores and enhancing performances through specific… Show more History records that the summit of Mount Everest was first reached by Sir Edmund Hillary but behind that glory was the greatest Sherpa Tenzing Norgay - this is the spirit of Tenzing Managed IT Services helping our clients to achieve their goals by ensuring efficient IT infrastructure and operations. Tenzing's focus is to support eCommerce merchants running platforms like Oracle ATG, Magento, Hybris, and more, by optimizing their online stores and enhancing performances through specific managed services to optimize customer experience, application monitoring, load testing, PCI tokenization, (D)DoS mitigation, and various Disaster Recovery set up. I was hired to build inside sales functions and drive net new business for the company. During this time at Tenzing I was involved in the implementation of the new CRM (Salesforce.com), building the internal sales process, integration between SFDC and Hubspot, and execution of various sales and marketing campaigns.



InMoment

• United States
• Software Development
• 500 - 600 Employee

• Senior Inside Sales

  • Oct 2012 - Dec 2013

  Toronto, Canada Area Customer Experience Management is no longer an option in this day and age - consumers experience brands the way they want, and they are talking! The question is, are you willing to listen and do something about it? I talk to retail executives every day about their Customer Experience strategies, build relationships with many stakeholders to support their initiatives, and connect them with the appropriate information and resources for Customer Experience Management and Brand Advocacy… Show more Customer Experience Management is no longer an option in this day and age - consumers experience brands the way they want, and they are talking! The question is, are you willing to listen and do something about it? I talk to retail executives every day about their Customer Experience strategies, build relationships with many stakeholders to support their initiatives, and connect them with the appropriate information and resources for Customer Experience Management and Brand Advocacy. Within Empathica, I work with Marketing and Sales teams to build sales pipeline and bring in new clients - whatever it takes. As a part of Mindshare Technologies we are now the leading provider in this space for the Retail and Food Service industries with the extended set of capabilities and brands.

• Inside Sales

  • May 2011 - Oct 2012

  Toronto, Canada Area In Customer Experience Management, the subtle and true balance between offering the vertical expertise and providing innovative technology can rarely be found - except with Empathica! We are proud to be the thought leader in this space with extensive experience in Loyalty Modeling, Survey Research, Insights Panel Study, and Brand Advocacy. At the same time, its constant investment in software development makes Empathica one of the most tech-savvy players in the industry as well - i.e… Show more In Customer Experience Management, the subtle and true balance between offering the vertical expertise and providing innovative technology can rarely be found - except with Empathica! We are proud to be the thought leader in this space with extensive experience in Loyalty Modeling, Survey Research, Insights Panel Study, and Brand Advocacy. At the same time, its constant investment in software development makes Empathica one of the most tech-savvy players in the industry as well - i.e. GoRecommend is a patent-pending solution for brand advocacy, leveraging the power of social media for word-of-mouth marketing. All these are the reasons why Empathica works with 200+ of the most important brands of our time. As a CEM specialist I talk to Operations / HR / Marketing executives in Retail, Grocery, and Financial Services industries introducing the concept of CEM and Brand Advocacy, the differentiators Empathica brings against the competitors, and engage them with Empathica's industry specialists and resources.



Intelex Technologies ULC

• Canada
• Software Development
• 300 - 400 Employee

• Account Manager

  • Sep 2010 - Feb 2011

  Toronto, Canada Area In this day and age, what Intelex provides is extremely important for businesses regardless of their size, industry, and locations; the web-based software applications designed and supported by Intelex offer user-friendly interface and comprehensive features to manage Environmental, Health and Safety, and Quality standards and compliance. As an Account Manager, I was involved in full sales cycle; from establishing brand new relationships with prospects, delivering relevant information… Show more In this day and age, what Intelex provides is extremely important for businesses regardless of their size, industry, and locations; the web-based software applications designed and supported by Intelex offer user-friendly interface and comprehensive features to manage Environmental, Health and Safety, and Quality standards and compliance. As an Account Manager, I was involved in full sales cycle; from establishing brand new relationships with prospects, delivering relevant information and web demos to progress, and closing the deals and maintaining the clients expectations afterwards. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development Representative - IBM Software Group

  • Aug 2007 - Feb 2010

  Toronto, Canada Area As the industry pioneer and leader, IBM offers hundreds of different products and solutions in Software, Hardware, and Services. Its extremely complex organizational structure requires team work one of the most critical elements to success. As a business development representative, I played a liaison role between IBM Software Sales and Marketing departments, by understanding the various brands/products of the Software portfolio and their relationships, and was also involved in sales… Show more As the industry pioneer and leader, IBM offers hundreds of different products and solutions in Software, Hardware, and Services. Its extremely complex organizational structure requires team work one of the most critical elements to success. As a business development representative, I played a liaison role between IBM Software Sales and Marketing departments, by understanding the various brands/products of the Software portfolio and their relationships, and was also involved in sales campaign strategies and tactics for SMB market in North America. I was also recognized for outstanding sales results (2 times Closing Awards, member of Million Dollar club and 100% club), excellent customer service level (Certification in Delivering Client Value, CSAT - Customer Satisfaction - awards), and successful completion of training programs (IBM Software Top Gun certificate, IBM Inside Sales School, IBM Signature Selling Method) Show less