Software Implementation Agent

• May 2018 - Present

Bartender

• Aug 2015 - Present

•Knowing the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction •Count money and make bank deposits •Balance cash receipts •Knowing the process to handle customer and personal services •Check identification of customers to verify age requirements for purchase of alcohol •Knowing the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction •Count money and make bank deposits •Balance cash receipts •Knowing the process to handle customer and personal services •Check identification of customers to verify age requirements for purchase of alcohol

Assistant Manager

• Jun 2013 - Aug 2015

•Schedule use of facilities/catering services for events such as banquets and negotiate details of arrangements with clients. •Count money and make bank deposits. •Schedule staff hours and assign duties. •Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. •Estimate liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. •Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. •Plan, organize, direct, control and coordinate the personnel, training, or labor relation’s activities of an organization. •Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Show less

Bartender

• Feb 2013 - Aug 2015

•Knowing the principles and processes for providing customer and personal services. Thisincludes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction•Count money and make bank deposits•Balance cash receipts•Knowing the process to handle customer and personal services•Check identification of customers to verify age requirements for purchase of alcohol

Server

• Nov 2009 - Aug 2015

•Take orders from patrons for food or beverages.•Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.•Collect payments from customers.•Training new hires about the menu, liquors, beverages and restaurant •Check with customers to ensure that they are enjoying their meals and take action to correct any problems.•Present menus to patrons and answer questions about menu items, making recommendations upon request.•Prepare tables for meals, including setting up items such as linens, silverware, and glassware.•Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Show less

Hostess

• Nov 2009 - Aug 2010

•Greet guests and seat them at tables or in waiting areas.•Receive and record patrons' dining reservations.•Take and prepare to-go orders.