Experience

TK Promotions, Inc.
• United States
• Advertising Services
• 1 - 100 Employee
• Sales Executive

  • Dec 2022 - Present


Worth Higgins & Associates

• Printing Services
• 1 - 100 Employee

• Director of Promotional Sales and Operations

  • Feb 2022 - Nov 2022

• Operations Manager

  • Jun 2019 - Feb 2022

• Product Resource Manager

  • May 2017 - Jun 2019



InspireYourPeople.com

• United States
• Human Resources
• 1 - 100 Employee

• Customer Service/Shipping Team Manager

  • Mar 2015 - Apr 2017

  *Promoted to this role in addition to my work as Product Manager -Manage day-to-day operations of our customer service and shipping team, which includes maintaining a high level of service for each customer or visitor through all phone call, text, email, and live chat interactions. -Train team members on best practices for communicating with customers and visitors about what InspireYourPeople.com creates and offers. -Lead all hiring efforts for each new team member and developed… Show more *Promoted to this role in addition to my work as Product Manager -Manage day-to-day operations of our customer service and shipping team, which includes maintaining a high level of service for each customer or visitor through all phone call, text, email, and live chat interactions. -Train team members on best practices for communicating with customers and visitors about what InspireYourPeople.com creates and offers. -Lead all hiring efforts for each new team member and developed all training documents, schedules, and on-boarding processes for new hires. -Train team members on all new products and messages to ensure communication to our visitors is clear and accurate. -Manage shipping accounts and vendor relationships for all -Prepare monthly reports analyzing shipping team work to improve in areas as needed. -Work to continually improve the packaging process - focused on improving efficiency, minimizing mistakes and damage during shipping, and increase interest and engagement upon package arrival for customers.

• Product & Inventory Manager

  • Jul 2011 - Apr 2017

  -Maintain all products sold on InspireYourPeople.com. Includes: managing stock levels, submitting purchases for approval, purchasing products, managing vendor relationships, and ensuring a high quality level for each product. -Project lead for all new product and brand development efforts. Includes sourcing new products, book editing, proof reading all product copy, developing pricing structures for new products. -Maintain all product pages live on InspireYourPeople.com including all… Show more -Maintain all products sold on InspireYourPeople.com. Includes: managing stock levels, submitting purchases for approval, purchasing products, managing vendor relationships, and ensuring a high quality level for each product. -Project lead for all new product and brand development efforts. Includes sourcing new products, book editing, proof reading all product copy, developing pricing structures for new products. -Maintain all product pages live on InspireYourPeople.com including all product details and descriptions.

• Customer Service & Shipping Coordinator

  • Dec 2009 - Jun 2012

  -Communicated with all customers and visitors through phone calls and emails. -Shipped all orders daily, ensuring accuracy and safety of items. -Worked in fast-paced environment to meet daily cutoffs.