Experience

Brent Material Company
• United States
• Construction
• 1 - 100 Employee
• Accounts Payable Associate

  • May 2021 - Present

Legends
• United States
• Retail Apparel and Fashion
• 1 - 100 Employee
• General Manager

  • Nov 2019 - May 2021

Harvest Restaurant Group
• Restaurants
• 1 - 100 Employee
• Manager

  • May 2019 - Nov 2019


Moe's Southwest Grill

• United States
• Restaurants
• 1 - 100 Employee

• Catering Manager

  • Feb 2018 - Mar 2019

  • Selected/participated in marketing panel at annual Catering Sales Manger Conference and was awarded Nationwide Rookie of the Year by Moe’s Corporate. • Solicited sales and retained customer satisfaction resulting in an overall sales increase of 46.6% from 2017-2018. • Managed catering sales and operations of 10 locations, while also assisting with special events for future business. • Answer all calls and emails concerning potential orders, and monitor all orders placed through third-party site.

• Customer Service Manager

  • Sep 2016 - Mar 2018

  - Informing staff of all company Customer Service Standards and overseeing those standards are being met. - Adhering to any guest issues reported during or after an event.- Planning employee appreciation events (i.e. employee of the month, supervisor of the month, employee games etc.) - Keeping all full-time and part-time staff motivated to provide great customer service during all event.

• Food and Beverage Manager

  • Mar 2016 - Sep 2016

  - Responsible for placing food and beverage orders with distributors, and maintaining good relations. - Interviewing, hiring, and scheduling all part-time staff. - Assuring all company policies and standards were met with employee/guest interactions.- Recording end of period inventories.

• Restaurant Supervisor

  • Sep 2014 - Apr 2016

  • Oversee game day restaurant operations, from pre-gates opening to post-game operations. • Assure all restaurant employees are fulfilling guest’s needs.• Assist servers and bartenders with any POS system issues.(Bypass POS system is used)• Assure all servers have accounted for all cash and assist Manager in all closing out procedures.

• Suite Coordinator

  • May 2014 - Sep 2015

  • Assist permanent and individual games suite purchasers with placing food and beverage orders for their game days, including maintain the Suite Department email to all suite holders questions, and the main phone line.• Work closely with the suites chefs, in making sure all customer requests are fulfilled correctly. • Work closely with Yankee premium sales representatives to contact suite purchasers, and sponsorship suite



Bella Italia Pork Store & Catering

• United States
• Restaurants

• Cashier

  • Aug 2009 - Dec 2014

  • Provide store patrons excellent customer service and ensure all shelves are stocked and aligned. • Take lunch/catering orders over the phone and answer any phone calls that come into the store. • Check catering orders to make sure all paper goods and bread is ordered in advance. • Trained approximately 6 employees on proper cash register operation and the PrintMaster Design Software. • Maintain cash register and ensure that all money is accounted for and accurate. • Provide store patrons excellent customer service and ensure all shelves are stocked and aligned. • Take lunch/catering orders over the phone and answer any phone calls that come into the store. • Check catering orders to make sure all paper goods and bread is ordered in advance. • Trained approximately 6 employees on proper cash register operation and the PrintMaster Design Software. • Maintain cash register and ensure that all money is accounted for and accurate.

• Premium Service Intern

  • May 2013 - Jul 2013

  • Collaborated with the manager of The Legends Club to learn how to successfully supervise/manage premium clubs. • Supervised employees including bussers, servers, utility workers, and bartenders across 3 premium clubs. • Individually managed the Mohegan Sun Sports Bar on 2 separate occasions including completing floor plans, making certain alcohol sales match alcohol distributed, ensuring efficient food expediting, and closing out all servers. • Created daily action station menus, checked employee uniforms and followed other daily supervisor roles. • Learned the functions of the QUEST POS system and ABI scheduling/payment system.



Fairleigh Dickinson University

• United States
• Higher Education
• 700 & Above Employee

• Orientation Leader

  • Jun 2011 - Jul 2012

  • Led groups of 10-12 students in icebreaker activities and showed students various resources on campus. • Assist the Instructor with adjusting freshman students to college life. • Led groups of 10-12 students in icebreaker activities and showed students various resources on campus. • Assist the Instructor with adjusting freshman students to college life.