Account Manager

• Jun 2022 - Present

Operations Supervisor

• Feb 2020 - Dec 2021

• Devised deployed and monitored processes to boost long-term business success with VIP clients which took 30% of the overall store sales per month.• Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with corporate office and customers. • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.• Established and developed various reports and metrics related to workflow improvement and performance analysis• Oversaw facility operations among shipping, receiving, quality control, inventory, and store supply.• Educated team on sales plans, personal sales goals, store stats and drives team to achieve them• Actively managed and developed the performance of employees, using consistent performance management and communications techniques.• Top 5 seller within the district during the holiday season• Beat team share goal as a store for four months in a row before holiday season Show less

Sales Associate

• Jan 2018 - Feb 2020

• Assisted customers in finding or selecting items, and providing recommendations by communication skills and customer service• Improved clientele by outreach via email/call regarding to their purchases and new product arrivals• Accomplished all task assigned throughout the day such as, processing shipment, maintain fitting rooms, replenishing and back stocking merchandise.• Serviced all customers according to the brand approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor Show less