Customer Compliance Manager

• Feb 2019 - Present

Contract Compliance Manager

• May 2018 - Apr 2019

- Ensured products met US Federal Regulations on electronics, food contact and children's products; created customer facing policy - Updated Prop 65 policy based on risk, evaluated 500 products for need for labeling, and advised on legal requirements in catalogs, websites. - Performed successful recall and provided revised testing standards for roll out of updated product. - Ensured products met US Federal Regulations on electronics, food contact and children's products; created customer facing policy - Updated Prop 65 policy based on risk, evaluated 500 products for need for labeling, and advised on legal requirements in catalogs, websites. - Performed successful recall and provided revised testing standards for roll out of updated product.

Contract Compliance Manager

• Sep 2017 - Apr 2019

- On boarded new kitchenware division for product safety, quality, vendor management, and social responsibility. - Improved existing operations to address GMP, ink testing, formalize QC procedures, and work with existing supply chain to provide transparency. - Built database of products to ensure federal requirements are met and KPI’s are established for easy reporting in new ERP system. - Proactively implemented new Prop 65 policy for updates to labeling legislation. - Point of… Show more - On boarded new kitchenware division for product safety, quality, vendor management, and social responsibility. - Improved existing operations to address GMP, ink testing, formalize QC procedures, and work with existing supply chain to provide transparency. - Built database of products to ensure federal requirements are met and KPI’s are established for easy reporting in new ERP system. - Proactively implemented new Prop 65 policy for updates to labeling legislation. - Point of contact for facility social audit and implemented agreed upon improvements. - Built trust with clients' compliance department, reviewed client agreements for ability to comply, and answered daily customer questions. Show less - On boarded new kitchenware division for product safety, quality, vendor management, and social responsibility. - Improved existing operations to address GMP, ink testing, formalize QC procedures, and work with existing supply chain to provide transparency. - Built database of products to ensure federal requirements are met and KPI’s are established for easy reporting in new ERP system. - Proactively implemented new Prop 65 policy for updates to labeling legislation. - Point of… Show more - On boarded new kitchenware division for product safety, quality, vendor management, and social responsibility. - Improved existing operations to address GMP, ink testing, formalize QC procedures, and work with existing supply chain to provide transparency. - Built database of products to ensure federal requirements are met and KPI’s are established for easy reporting in new ERP system. - Proactively implemented new Prop 65 policy for updates to labeling legislation. - Point of contact for facility social audit and implemented agreed upon improvements. - Built trust with clients' compliance department, reviewed client agreements for ability to comply, and answered daily customer questions. Show less

Compliance Manager

• Aug 2016 - Jul 2017

- Subject matter expert on product safety regulations applicable to consumer and promotional products, advised Senior Leadership on upcoming or existing risks, and was resource for Sales Team in speaking with suppliers and clients. - Worked within the Procurement Team to ensure suppliers met legal, client, and Sunrise requirements. Made recommendations to reduce risk and negotiated with suppliers to improve their products and programs. - In conjunction with the Import Team… Show more - Subject matter expert on product safety regulations applicable to consumer and promotional products, advised Senior Leadership on upcoming or existing risks, and was resource for Sales Team in speaking with suppliers and clients. - Worked within the Procurement Team to ensure suppliers met legal, client, and Sunrise requirements. Made recommendations to reduce risk and negotiated with suppliers to improve their products and programs. - In conjunction with the Import Team, overseas agents, direct import companies, factories, and 3rd party services (laboratories and QC) established product compliance standards and certified that specifications were met on millions of dollars worth of product for Fortune 100 companies. - Guided policy process with direct report; documented all existing procedures (external client/supplier facing) plus enhancements gained from developed policies. - Trained direct report by creating a 6 week critical thinking lesson plan that was laid out with increasing difficulty to include self directed activities, research, webinars, and one on one sessions. This direct report was able to assess risk and take on additional duties extremely quickly. - On a daily basis, made several compliance determinations each of which included variables of product, audience, distribution method, location, artwork, client, and supplier backgrounds. - Performed occasional spot Quality Control checks and managed other entities performing these duties as needed. Additionally booked hundreds of 3rd party QC inspections, reviewed reports, made recommendations for improvement, and ensured all invoices were processed. - Communicated weekly with testing laboratory to ensure Sunrise Identity's standards were being met while reducing testing costs and protecting margin. - Guided product labeling for retail products and created reference materials for easier re-creation. - Established Compliance Team's internal wiki space for managing documentation and projects.

Supply Chain and Social Compliance Coordinator

• Jun 2014 - Aug 2016

SUPPLY CHAIN RISK MANAGEMENT Regulatory Research | Sustainability | Ethical Sourcing| Financial Feasibility Reduced firm’s risk of recall and regulatory fines while protecting clients’ brands through education of sales force, characterization of product safety regulations, and development of transparent supply chain. Recall Plan: Wrote the recall plan based on the Consumer Product Safety Commission (CPSC), industry association's best practices and company specific… Show more SUPPLY CHAIN RISK MANAGEMENT Regulatory Research | Sustainability | Ethical Sourcing| Financial Feasibility Reduced firm’s risk of recall and regulatory fines while protecting clients’ brands through education of sales force, characterization of product safety regulations, and development of transparent supply chain. Recall Plan: Wrote the recall plan based on the Consumer Product Safety Commission (CPSC), industry association's best practices and company specific criteria. This included preparation for a recall including setting up resources (digital tools, templates), planning mock recalls, and defined roles for handling logistics, finance, client management, and communication (internal, end user, vendor, and federal agency involved). Policy Research: Wrote over 30 policy papers on topics of concern to promotional product industry to include children's items, electronics (FCC, UN-38.3), food, drinkware/food contact, distribution into California (Prop 65) or other state laws, and various international regulations (EU's REACH, RoHS, EN-71, CE). These are being coupled with testing protocols provided by a 3rd party testing laboratory and then be provided to our suppliers and clients so that they know our requirements and standards. Implementation of Product Safety throughout company: This is a 2 pronged approach in reducing our risk. The first is narrowing of our supply chain with high risk situations and product categories (based on policy list above) through deeply understanding their compliance program and occasional and unannounced document audits of 3rd party tests. The second is setting a baseline of knowledge of product safety with our sales team in 2 classes; the first focuses on risk as a concept and how our buyers and outside sales managers as a team with the second going into a little bit of depth on understanding our highest risk situations (Prop 65, children's products, drinkware, electronics and international shipments).

Environmental Services/Solid Waste Management Internship

• Nov 2013 - Jun 2014

Program Evaluation for future Commercial Compost - Compiled Cost Data and analyzed variable costs from existing pilot and similar programs - Built Adjustable Financial Model to adjust for scale and variables like fuel, labor, vehicle efficiencies - Market Research of potential competitors or channel partners - Market Strategy developed - Interviewed Key Stakeholders(Qualitative Research); Customer segmentation, needs, willingness to pay, right sizing containers, Employee… Show more Program Evaluation for future Commercial Compost - Compiled Cost Data and analyzed variable costs from existing pilot and similar programs - Built Adjustable Financial Model to adjust for scale and variables like fuel, labor, vehicle efficiencies - Market Research of potential competitors or channel partners - Market Strategy developed - Interviewed Key Stakeholders(Qualitative Research); Customer segmentation, needs, willingness to pay, right sizing containers, Employee Concerns and Management Goals (Policy Analysis) Internal Recycling evaluation: - examined current situation - weighed different reduction techniques while adhering to the triple bottom line - performed waste audit - analyzed data, created PPT for future strategy sessions InSinkerator Pilot Evaluation - helped determine project was not feasible as currently set up - provided analysis on issues of past data collection, controls, variables - statistically analyzed past data Show less Program Evaluation for future Commercial Compost - Compiled Cost Data and analyzed variable costs from existing pilot and similar programs - Built Adjustable Financial Model to adjust for scale and variables like fuel, labor, vehicle efficiencies - Market Research of potential competitors or channel partners - Market Strategy developed - Interviewed Key Stakeholders(Qualitative Research); Customer segmentation, needs, willingness to pay, right sizing containers, Employee… Show more Program Evaluation for future Commercial Compost - Compiled Cost Data and analyzed variable costs from existing pilot and similar programs - Built Adjustable Financial Model to adjust for scale and variables like fuel, labor, vehicle efficiencies - Market Research of potential competitors or channel partners - Market Strategy developed - Interviewed Key Stakeholders(Qualitative Research); Customer segmentation, needs, willingness to pay, right sizing containers, Employee Concerns and Management Goals (Policy Analysis) Internal Recycling evaluation: - examined current situation - weighed different reduction techniques while adhering to the triple bottom line - performed waste audit - analyzed data, created PPT for future strategy sessions InSinkerator Pilot Evaluation - helped determine project was not feasible as currently set up - provided analysis on issues of past data collection, controls, variables - statistically analyzed past data Show less

MBA Intern, Waste Reduction

• Apr 2013 - Sep 2013

Refocused program proposal for new closed loop recycling model to improve logistics, quality and valuation of materials for successful launch. Analyzed local companies for potential partners on cost, environmental and PR drivers. Quantified local waste volume, associated costs and emissions to justify program cost. Researched best practices and current market conditions. Described potential strategic implications of regulations. Refocused program proposal for new closed loop recycling model to improve logistics, quality and valuation of materials for successful launch. Analyzed local companies for potential partners on cost, environmental and PR drivers. Quantified local waste volume, associated costs and emissions to justify program cost. Researched best practices and current market conditions. Described potential strategic implications of regulations.

MBA Consultant

• May 2013 - Jun 2013

The Supply Chain Diversity team requested our team to help in evaluating software solutions to manage and promote diverse supplier businesses. - Evaluated current process to find bottlenecks and potential automation without losing high personal touch points - Evaluated off the shelf ready made and custom configure software programs (AWS, MSFT Azure) for: - implementation time - ease of use for all stakeholders (suppliers, buyers, management, IT) - price -… Show more The Supply Chain Diversity team requested our team to help in evaluating software solutions to manage and promote diverse supplier businesses. - Evaluated current process to find bottlenecks and potential automation without losing high personal touch points - Evaluated off the shelf ready made and custom configure software programs (AWS, MSFT Azure) for: - implementation time - ease of use for all stakeholders (suppliers, buyers, management, IT) - price - value added benefits Show less The Supply Chain Diversity team requested our team to help in evaluating software solutions to manage and promote diverse supplier businesses. - Evaluated current process to find bottlenecks and potential automation without losing high personal touch points - Evaluated off the shelf ready made and custom configure software programs (AWS, MSFT Azure) for: - implementation time - ease of use for all stakeholders (suppliers, buyers, management, IT) - price -… Show more The Supply Chain Diversity team requested our team to help in evaluating software solutions to manage and promote diverse supplier businesses. - Evaluated current process to find bottlenecks and potential automation without losing high personal touch points - Evaluated off the shelf ready made and custom configure software programs (AWS, MSFT Azure) for: - implementation time - ease of use for all stakeholders (suppliers, buyers, management, IT) - price - value added benefits Show less

MBA Consultant

• Jan 2013 - Mar 2013

Our team provided a market entry strategy into SE Asia for a distributor of medical waste incinerators. Our recommendations included: - Prioritization of opportunities (which country to enter first) - Overview of Political, Economic, Social and Technology (PEST) for each country as it pertained to the product - Provided existing market research along with contact information - Strategies for channel development provided - Verification of suspected opportunities along with… Show more Our team provided a market entry strategy into SE Asia for a distributor of medical waste incinerators. Our recommendations included: - Prioritization of opportunities (which country to enter first) - Overview of Political, Economic, Social and Technology (PEST) for each country as it pertained to the product - Provided existing market research along with contact information - Strategies for channel development provided - Verification of suspected opportunities along with removal of one Show less Our team provided a market entry strategy into SE Asia for a distributor of medical waste incinerators. Our recommendations included: - Prioritization of opportunities (which country to enter first) - Overview of Political, Economic, Social and Technology (PEST) for each country as it pertained to the product - Provided existing market research along with contact information - Strategies for channel development provided - Verification of suspected opportunities along with… Show more Our team provided a market entry strategy into SE Asia for a distributor of medical waste incinerators. Our recommendations included: - Prioritization of opportunities (which country to enter first) - Overview of Political, Economic, Social and Technology (PEST) for each country as it pertained to the product - Provided existing market research along with contact information - Strategies for channel development provided - Verification of suspected opportunities along with removal of one Show less

MBA Consultant

• Jan 2013 - Mar 2013

Friends of the Children is a phenomenal nonprofit that pairs children with mentors from kindergarten to graduation of high school and has found huge successes in increased graduation rates, decreased teen pregnancy and incarceration rates. Our group was charged with recommending a new social media and pitch packet strategy in order to increase funding. Provided deliverables were pitch packets for three donor types along with a booklet of social media best practices. Friends of the Children is a phenomenal nonprofit that pairs children with mentors from kindergarten to graduation of high school and has found huge successes in increased graduation rates, decreased teen pregnancy and incarceration rates. Our group was charged with recommending a new social media and pitch packet strategy in order to increase funding. Provided deliverables were pitch packets for three donor types along with a booklet of social media best practices.

Senior Military Intelligence Instructor/Team Lead

• Dec 2008 - Aug 2012

Managed a cross functional team of instructors and clients in order to teach soldiers computer and communications technology. Created budgets and implemented plans for four 8 week training events, 100 soldiers, multiple agencies and $46M worth of Top Secret Equipment. Designed and implemented improved presentations for teaching based on the Critical Thinking Model; later adopted Army wide. Mentored coworkers in new instructional methods and equipment which led to promotion of 10 instructors Managed a cross functional team of instructors and clients in order to teach soldiers computer and communications technology. Created budgets and implemented plans for four 8 week training events, 100 soldiers, multiple agencies and $46M worth of Top Secret Equipment. Designed and implemented improved presentations for teaching based on the Critical Thinking Model; later adopted Army wide. Mentored coworkers in new instructional methods and equipment which led to promotion of 10 instructors

Commissioner

• Dec 2011 - Jul 2012

The commission advises the City Council on environmental matters, usually pertaining to code development regulations. Additionally, I had the opportunity to advise the City Communications Director on an upcoming advertising campaign for a new recycling schedule change. As someone who is passionate about the environment, I found this opportunity to be fulfilling when my full time role was not in this area. The commission advises the City Council on environmental matters, usually pertaining to code development regulations. Additionally, I had the opportunity to advise the City Communications Director on an upcoming advertising campaign for a new recycling schedule change. As someone who is passionate about the environment, I found this opportunity to be fulfilling when my full time role was not in this area.

Biodiesel Generator Operator

• Aug 2008 - Dec 2008

With money raised from the Student Sustainable Campus Fee, a bio-diesel generator was purchased to convert the school's kitchen grease to fuel used by the school's farm tractors. This reduced the costs incurred by the kitchen to recycle the grease legally and decreased the amount of fuel that needed to be purchased at the farm. With money raised from the Student Sustainable Campus Fee, a bio-diesel generator was purchased to convert the school's kitchen grease to fuel used by the school's farm tractors. This reduced the costs incurred by the kitchen to recycle the grease legally and decreased the amount of fuel that needed to be purchased at the farm.

Soldier, Korean Translator

• Jul 2000 - Jul 2007

Oversaw and completed the detection, identification and analysis of foreign intelligence. Provided subject matter expertise in communication, computer and weapon systems. Trained fellow soldiers as Environmental Compliance Officer on pollution prevention and safe work areas. Oversaw and completed the detection, identification and analysis of foreign intelligence. Provided subject matter expertise in communication, computer and weapon systems. Trained fellow soldiers as Environmental Compliance Officer on pollution prevention and safe work areas.