Project Coordinator

• Dec 2021 - Present

Craftsman Technology Group's mission is to help nonprofit organizations grow and thrive.We are a team of Project Managers, Analysts, Architects and Developers. By aligning strategy and business process with tools and technology we deliver transformative projects, best-in-class industry solutions, and enduring partnerships. Craftsman Technology Group's mission is to help nonprofit organizations grow and thrive.We are a team of Project Managers, Analysts, Architects and Developers. By aligning strategy and business process with tools and technology we deliver transformative projects, best-in-class industry solutions, and enduring partnerships.

Membership Manager

• 2018 - 2020

Administered member services for $6M community supported, nonprofit performing arts center entertaining 130K+ patrons annually in two downtown Portsmouth theaters, one the oldest in New Hampshire. Oversaw 4K+ member households. Planned and executed 40+ member cultivation and stewardship events annually. Managed major gifts committee, planned giving task force and development volunteers. Annual budget: $900K+.Achieved record membership contributions for two consecutive years: $1M in FY19 ($80K over budget goal) and $1.1M in FY20 ($144K over original budget goal and $174K over COVID-adjusted budget goal).Maintained ~100% retention of major donor contributions over two years.Established monthly themed events for Director’s Club donors and initiated/managed multichannel marketing campaign to strengthen brand awareness. Effort led to 24% gain in first-tier major donors and 25% gain in top-tier major donors.Refined membership systems to adequately manage and track prospects, members and donors. Developed standards for maintaining analytics in PatronManager/Salesforce database.

Executive Director

• 2017 - 2018

Managed daily operations and advanced mission of Chamber serving 294 businesses across seven towns in northern New Hampshire. Functioned as brand ambassador to raise awareness for Chamber initiatives and establish strategic partnerships. Led three staff and private contractors. Administered $165K annual budget. Led Chamber’s participation in pilot NH First Impressions Program with UNH Cooperative Extension, an asset-based secret shopper program designed to enrich a community’s understanding of their downtown main street through the fresh eyes of a first-time visitor. Secured $15K via Town Warrant Article for downtown beautification projects.Orchestrated Board Strategic Planning Sessions with UNH Cooperative Extension, including survey of Chamber members and key informants, to advance organizational vision, mission and principles effectively and sustainably.Consolidated marketing functions and provided higher return to members through partnership with NH Grand. Benefits of affiliation included distribution of Chamber newsletter to an additional 8,500+ subscribers (beyond original 1,300 subscriber base) and posting of Littleton events/business deals on NH Grand’s website.

Interim Executive Director

• 2016 - 2017

Downtown Director

• 2016 - 2016

Executed 27 special events/beautification programs to promote the downtown area of Littleton, a picturesque New England town nestled in the shadow of New Hampshire’s White Mountains. Revived and expanded annual juried Littleton Arts Festival to a three-day destination event in September 2016, featuring 40+ local artists and attracting several thousand attendees. Transformed Main Street into a “walking gallery,” with local businesses reporting 92% increase in sales over previous year. Designed and launched volunteer development/recognition program to drive retention. Core group of 20 volunteers donated 600+ hours of time (equal to a full-time staffer working for four months) and promoted Chamber member businesses to 2,000+ visitors at information booth over three months.

Marketing & Customer Success Manager

• 2014 - 2016

Directed daily office operations of $4M recycling business. Managed full-charge bookkeeper and administrative assistant. After launching successful website, promoted to create/lead multi-channel marketing initiatives and strengthen customer relationships. Led community outreach activities, delivered educational programming and served as Salesforce administrator.Guided migration of CRM system to Salesforce, including data mapping, CRM customization and vendor management. Championed Salesforce adoption and maintained training for users.Directed new company website creation and integration of HubSpot inbound marketing software platform, including design, layout and content of 50+ site pages, in less than six months.Managed RMI’s presence on Facebook, LinkedIn and YouTube. Drove 50% increase in customer engagement with company’s Facebook page in first year.

Office Manager

• 2012 - 2014

Conservation Project Manager

• 2009 - 2011

Hired as first land protection employee. Built infrastructure and increased organizational capacity for nonprofit committed to servicing northern Grafton and Coos Counties in the White Mountains of New Hampshire and protecting land with ecological, community, historic or scenic value within 395-square-mile focus area. Managed life cycle of land protection projects, including homeowner outreach and education. Supervised ACT’s conservation easement stewardship by establishing easement monitoring protocols and report forms, as well as boundary marking protocols. Directed ACT’s application process for accreditation by the Land Trust Accreditation Commission. ACT became the youngest and smallest of the then five NH accredited land trustsManaged conservation initiatives that spanned 1,533 acres in Bethlehem and Lyman, New Hampshire, ensuring 100+ project elements were achieved on time and budget. Performed acquisition due diligence, completed natural resource evaluations and developed baseline documentation reports.Transitioned donor database from error-prone, in-house system to the more user-friendly online DonorPerfect. New system increased security of donor data, efficiency and ease of financial reporting.

Conservation Project Manager

• 2006 - 2009

Promoted into newly created, full-time position with private, nonprofit organization as it formalized its land protection program in southwestern New Hampshire to create a “supersanctuary” of 33,000 acres of clustered open space. Served as project manager throughout lifecycle of transactions, which included creating GIS maps, preparing preliminary reports for Board review and baseline documentation.Established record-keeping protocols and created permanent records for 60+ existing conservation easement properties dating to 1983 in preparation for Land Trust Alliance accreditation.Updated organization’s ArcGIS data to conform to GRANIT Conservation/Public Lands Layer Mapping and Automation Standards, augmenting 40+ transaction records.

Land Protection Associate

• Sep 2006 - Dec 2006

Established permanent records for 39 existing fee-owned properties dating to 1970 in preparation for LTA accreditation.

Conservation Easement Monitoring Intern

• Jun 2006 - Sep 2006

Monitored 50+ conservation easements within a six-town area encompassing over 2,000 acres of protected land.

Intern

• Sep 2006 - Dec 2006

Facilitated the International Council for Local Environmental Initiatives (ICLEI) Climate Resilient Communities (CRC) program for The City of Keene; Keene was the first community to complete Milestones One through Three as a pilot city for the ICLEI CRC program. Participated in a Climate Resiliency Study.Drafted a Climate Resilient Action Plan for committee review; work published in Keene, New Hampshire Climate Adaptation Action Plan Summary Report and Keene, New Hampshire Adapting to Climate Change: Planning a Climate Resilient Community November 2007.